Service Provider for Ict Infrastructure Maintenance

Q11900/2026

See details below or the tender documentation

Tender Closed on: 2026-04-24 11:00

South African National Biodiversity Institute

ICT Hardware, Software And Network Support Services, Information and Communications Technology

Cape Town, Western Cape

South African National Biodiversity Institute

South African National Biodiversity Institute Tenders

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Location: : Tshwane/Cape Town

Q11900/2026

The South African National Biodiversity Institute requires a service provider to provide server infrastructure maintenance and technical support services for 8 months.

Submission of proposals

Submission of proposals must be emailed to [email protected]

Application process

Download the relevant documents listed on this page to learn about the application process and download Government Procurement Conditions of Contract.

Please note that any emails sent to SANBI must be under 10MB in size.

Bid type: Quotation (under R1000 000).

SCM Contact Person:
Mr. Percy Mashele
Tel : (012) 018 8313
E-mail : [email protected]

Technical Queries:
Ms Beryl-Lynne Pekeur
Tel: 021 799 878
E-mail: [email protected]


Tender Summary

Objectives

The primary objective of this tender is to engage a service provider capable of providing server infrastructure maintenance and technical support services for the South African National Biodiversity Institute (SANBI) over a period of eight (8) months. The goal is to ensure the reliable operation, support, and maintenance of SANBI's ICT infrastructure, including server support, backup, network support, and website maintenance.

Scope

The scope of work includes:

  • Provision of ICT infrastructure management services, including server support, backup, and network support.
  • Website maintenance for sanbi.org and pretoriazoo.org.
  • Development of a project plan, technical skills plan, and roadmap for service delivery.
  • Provision of personnel with appropriate skills and qualifications to support the infrastructure and website services.
  • Support at strategic and operational levels, ensuring adherence to best practice frameworks and standards (e.g., Microsoft, VEEAM, Azure).

Technical Requirements

The technical requirements include:

  • In-depth understanding of ICT best practices, standards, and frameworks.
  • Support for server infrastructure, backup solutions, and network support.
  • Website maintenance capabilities for sanbi.org and pretoriazoo.org.
  • Development of a detailed project plan, technical skills plan, and roadmap.
  • Availability of personnel with relevant qualifications, experience, and certifications.
  • Ability to replace personnel with individuals of similar or better qualifications if necessary.
  • Demonstrable experience in similar ICT support projects within the last five years.

Skills Requirements

The service provider must possess:

  • Proven experience in ICT infrastructure management and support services.
  • Technical expertise in server support, backup solutions, and network management.
  • Experience in website maintenance and support for institutional websites.
  • Capability to develop and implement project plans, technical skills plans, and roadmaps.
  • Strong communication and documentation skills, including the ability to prepare CVs, reference letters, and project descriptions.
  • Qualifications and certifications relevant to ICT infrastructure, server management, and network support.
  • Ability to work independently, be results-driven, and deliver within specified timeframes.

Additional advantageous skills include familiarity with Microsoft, VEEAM, Azure, and other relevant ICT standards and tools.

This summary is AI generated. Download the tender documents for all the information.

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