Appointment of a Service Provider to Provide Sap Support and Perform Maintenance for the Gpl for a Period of 6 Months

PR10068272

2026-06-17 12:00

Tender Closed on: 2026-06-22 11:00

Computer Software Supply and License Management, ICT Hardware, Software And Network Support Services, Information and Communications Technology

Gauteng, Johannesburg

Gauteng - Legislature

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Tender Number: PR10068272
Department: Gauteng - Legislature
Tender Type: Request for Proposal
Province: Gauteng
Closing Date: Monday, 22 June 2026 - 11:00
Place where goods, works or services are required: 43 RISSIK STREET - Johannesburg - Johannesburg - 2000
Special Conditions: Technical Enquiries: [email protected] and CC [email protected] SCM Enquiries and Briefing session link request: [email protected]
ENQUIRIES:
Contact Person: Vhukhudo
Email: [email protected]
Telephone number: 011-498-5555
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: Yes Is it compulsory? NO
Briefing Date and Time: Wednesday, 17 June 2026 - 12:00
Briefing Venue: MICROSOFT TEAMS

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to appoint a qualified service provider to deliver SAP support and perform maintenance for the Gauteng Provincial Legislature (GPL) over a period of 6 months. The provider will be responsible for monitoring, enhancing, and maintaining the SAP environment, ensuring system stability, and supporting various SAP modules such as HCM, Finance, Supply Chain, and Portal functionalities.

Scope

The scope of work includes:

  • Providing ongoing support and maintenance for the SAP ERP system used by GPL.
  • Implementing enhancements and upgrades as required.
  • Ensuring SLA response and resolution times for incidents across different priority levels.
  • Offering 24/7/365 support for mission-critical modules including Human Capital Management (HCM), procurement, finance, and supply chain.
  • Supporting SAP NetWeaver Portal, Enterprise Portal, and Enterprise Workspaces.
  • Monitoring system performance, authorizations, backups, and license utilization.
  • Supporting SAP on Microsoft Azure environment, including remote support and cloud integration.

Technical Requirements

The technical requirements specify that the service provider must:

  • Have at least 5 years of experience supporting SAP environments.
  • Demonstrate support capabilities for SAP modules such as HCM, FI, and ABAP development.
  • Possess SAP International accreditation and support appointment confirmation from SAP.
  • Show experience supporting SAP landscapes in similar or larger institutions.
  • Have expertise in supporting SAP on Microsoft Azure, including cloud-based support and remote management.
  • Provide a detailed support methodology, including incident management, SLA adherence, and system monitoring.
  • Ensure resource qualifications, including SAP certifications and relevant experience.

Skills Requirements

The skills and competencies required from the service provider include:

  • Minimum of 5 years’ experience in SAP support and maintenance.
  • Proven track record in supporting SAP modules such as HCM, FI, and Portal solutions.
  • Accredited SAP partner with SAP International confirmation of third-party support support.
  • Expertise in SAP system administration, performance tuning, and upgrades.
  • Knowledge of SAP on Microsoft Azure cloud environment, including remote support capabilities.
  • Strong project management skills with the ability to develop support plans, SLA management, and reporting.
  • Capability to provide technical support, system monitoring, troubleshooting, and user support.
  • Experience in supporting large-scale SAP landscapes in government or similar institutions.
This summary is AI generated. Download the tender documents for all the information.

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