Objectives

The primary objective of this tender is to appoint a qualified service provider to deliver security services at the Somerset East Service Office for the Sarah Baartman District, Department of Social Development, Eastern Cape, for a period of one month. The aim is to establish a secure environment that protects departmental assets, personnel, clients, and information, ensuring continuous 24/7 security coverage and effective access control.

Scope

The scope encompasses the provision of comprehensive security services including:

• Physical guarding and access control at designated entry points (vehicle and pedestrian entrances, administration blocks, properties on site).
• Implementation of screening and searching procedures for visitors, contractors, and vehicles.
• Operation of access permits and record-keeping for all entries and exits.
• Perimeter patrols, surveillance, and quick response capabilities with patrol monitoring systems and response vehicles.
• Escort services for visitors and service providers.
• Property security to prevent damage and theft, and investigation of incidents.
• Maintenance of security registers, occurrence books, visitor logs, and prohibited items registers.
• Provision of security personnel trained and registered under PSIRA, equipped with uniforms and necessary security aids.
• Establishment and operation of a 24/7 security control centre with response vehicles and communication facilities.
• Sub-contracting arrangements where applicable, supporting local economic development, and compliance with relevant legislation.

Technical Requirements

The technical requirements include:

• Provision of security personnel with minimum experience: supervisors with at least three (3) years and guards with at least one (1) year guarding experience.
• Security personnel must be registered with PSIRA, possess valid certificates, and be medically fit.
• Security staff must wear full, identifiable uniforms, carry identification cards, and be equipped with specified security aids (e.g., radios, batons, handcuffs, pepper spray, metal detectors).
• Implementation of access control measures including screening, searching, record-keeping, and use of technology such as CCTV, metal detectors, and X-ray machines where applicable.
• Installation and operation of patrol monitoring systems and response vehicles available 24/7.
• Maintenance of security registers (occurrence books, visitor logs, property registers, prohibited items register, after-hours access register, staff vehicle register).
• Provision of training to security personnel on emergency procedures and relevant legislation.
• Establishment of a fully operational security control centre with backup support and rapid response capabilities.
• Adherence to all relevant legislation including PSIRA, Private Security Industry Regulatory Act, Occupational Health and Safety Act, and others.

Skills Requirements

The successful bidder's personnel must demonstrate:

• Registration and certification with PSIRA, with valid certificates for all security officers and supervisors.
• Minimum of three (3) years’ guarding experience for supervisors and one (1) year for guards.
• Ability to communicate effectively in English and the dominant local language.
• Professional appearance and conduct, including proper uniform presentation and disciplined attitude.
• Knowledge of relevant security legislation, emergency procedures, and operational protocols.
• Capacity to operate security equipment such as CCTV, metal detectors, radios, and alarm systems.
• Training in firefighting, first aid, and emergency response.
• Ability to maintain detailed records and reports accurately and promptly.