Objectives

The primary objective is to sustainably maintain the serviceability of glazing infrastructure at O.R. Tambo International Airport at optimal operating and maintenance costs. The contract ensures strict compliance with aviation safety legislation, Original Equipment Manufacturer (OEM) specifications, and industry best practices while minimising operational disruptions to airport functions.

Scope of Work

The contractor will deliver a twelve-month term service covering preventative maintenance inspections, emergency breakdown repairs, and reactive glazing replacements across all terminal buildings, administrative structures, and ancillary facilities. The scope includes:

• Weekly preventative maintenance inspections and scheduled corrective works.
• Installation, repair, and replacement of laminated safety glass, monolithic panes, mirrors, louvers, shop fronts, door closures, floor springs, and aluminium sundries.
• Management of on-site spare parts inventory, specialised tools, and equipment.
• Submission of daily attendance logs, monthly maintenance reports, inventory updates, and defect-tracking documentation.
• Strict adherence to airport security protocols, access control zones, and environmental management conditions.

Technical Requirements

The contract operates under the NEC3 Term Service Contract (TSC3) framework, specifically Option A. This is a collaborative procurement model that mandates early risk identification, joint planning, transparent cost tracking, and formal compensation event procedures. Option A denotes a priced contract where payments are calculated against a predefined price list using lump sums or unit rates, inclusive of all labour, materials, plant, and defect correction. The tender also enforces Low Service Damages, which are fixed financial penalties automatically deducted from invoices when the contractor fails to meet agreed response times, closure durations, safety standards, or environmental compliance benchmarks. Additional technical obligations include:

• Compliance with the Occupational Health and Safety Act 85 of 1993, SANS standards, and Construction Regulations.
• Mandatory insurance coverage including public liability, contract works, professional indemnity, and SASRIA special risks, meeting ACSA’s deductibles.
• Adherence to a strict permit system for airside access, hot works, vehicle movement, and electronic device usage.
• Performance monitoring through defined Service Level Agreements (SLAs), requiring 60-minute response times during normal hours, 2-hour after-hours response, and 48-hour fault closure.
• Environmental compliance covering spill containment, hazardous waste disposal, noise/dust mitigation, and energy/water conservation.

Skills and Staffing Requirements

The contractor must deploy a minimum core team comprising one site supervisor/team leader, one skilled labourer, and one assistant labourer during standard weekday hours, supplemented by 24/7 standby resources for emergencies. Key personnel requirements include:

• All staff must hold relevant trade qualifications, OHS training certifications, and airport security awareness credentials.
• Continuous competency verification, with key personnel prohibited from replacement without employer approval or substitution with less qualified individuals.
• Uniform compliance, including safety footwear, branded overalls, and uniquely numbered reflective jackets for CCTV identification.
• Valid BBBEE compliance certificates and current tax clearance documentation submitted annually.
• Rigorous worker screening, prohibition of casual labour without prior arrangement, and written employer consent for any subcontracting.
• Demonstrated proficiency in specialised glazing techniques, scaffolding safety, and rapid emergency response protocols.