Objectives

The primary objective of this tender is to secure a qualified service provider capable of managing Microsoft Office 365 infrastructure and delivering targeted cyber security training to municipal personnel. The initiative aims to optimize cloud-based productivity tools, ensure system reliability, and strengthen organizational cybersecurity posture through structured awareness and capacity-building programs.

Scope of Work

The engagement covers two interconnected service areas:

• Office 365 Administration: Ongoing management, configuration, and maintenance of the municipality’s Office 365 environment, including user provisioning, license management, service monitoring, troubleshooting, and compliance with Microsoft best practices.
• Cyber Security Training: Development and delivery of customized training modules focused on threat identification, secure data handling, phishing prevention, password hygiene, and incident reporting protocols tailored to varying staff competency levels.

Detailed deliverables, performance indicators, reporting schedules, and implementation timelines are specified within the official quotation documents.

Technical Requirements

Bidders must comply with strict administrative and compliance standards to qualify for evaluation:

• Valid Central Supplier Database (CSD) summary report
• Tax Clearance Certificate or official Tax Compliance Letter
• Registered company documentation
• Proof of tender document purchase (applicable only to paid bids)
• Municipal clearance certificate confirming no outstanding rates or taxes (valid within three months), or an equivalent declaration from a traditional authority
• All tender submissions must be pre-numbered and initialed by the bidder
• Service providers currently employed in the public sector are strictly ineligible

Quotations must be submitted via designated municipal drop boxes or postal channels before the stipulated deadline. Late or improperly submitted bids will be rejected.

Skills Requirements

While comprehensive competency matrices are detailed in the full tender package, the role inherently demands:

• Certified expertise in Microsoft 365 administration, including identity and access management, cloud security configurations, and end-user support
• Proven instructional capability in cyber security, with trainers holding recognized industry credentials
• Experience designing and facilitating practical, role-specific security awareness programs for both technical and non-technical municipal staff
• Ability to produce measurable training outcomes and maintain audit-ready administration records

Key Procurement Terms & Framework

This tender utilizes South Africa’s standard municipal preferential procurement model, which includes several specialized evaluation mechanisms:

• 80/20 Point Scoring System: An evaluation framework where 80 points are allocated to price competitiveness and technical capability, while 20 points are reserved for socio-economic development goals.
• Socio-Economic Goal Allocation: The 20-point preference pool is distributed across historically disadvantaged individuals (10 points), locality (4 points for district-level operations, 2 for provincial, 1 for national), youth-owned enterprises (2 points), women-owned enterprises (2 points), and disability-owned enterprises (2 points). Verification relies on CSD data, identification documents, or certified medical certificates.
• Municipal Clearance Requirement: A mandatory financial compliance check ensuring bidders have no outstanding obligations to the municipality, safeguarding public funds and ensuring contractor reliability prior to contract award.