Objectives

The primary objective is to enhance the operational capacity and service delivery standards of designated municipal library staff through targeted, accredited training. The programme aims to standardize employee competencies against national vocational benchmarks, ensuring efficient library management, accurate administrative support, and consistent patron service.

Scope

The successful supplier shall deliver comprehensive training to four specifically named library employees. The engagement covers both theoretical instruction and hands-on practice, focusing on library information systems, circulation workflows, administrative support routines, and essential computer-based printing operations. Deliverables include facilitated training sessions, competency assessments aligned with accredited frameworks, and documented proof of skill acquisition.

Technical Requirements

• Training must be delivered in accordance with South African Qualifications Authority (SAQA) registered units of competence at National Qualifications Framework (NQF) Level 4.
• SAQA ID 123550: Demonstrate basic knowledge of library and information systems (5 credits).
• SAQA ID 123552: Implement circulation procedures for library items (5 credits).
• SAQA ID 123554: Implement administrative routines for library and information support services (4 credits).
• Digital & Printing Competency: Instruction must cover selecting print options, configuring printer properties, submitting print jobs, and manipulating print queues for full or partial document output.

Skills Requirements

Bidders must demonstrate the capability to facilitate training that develops the following competencies in trainees:

• Library Systems Proficiency: Understanding of cataloguing, metadata management, and information retrieval protocols.
• Circulation Management: Application of standardized check-in/check-out procedures, loan tracking, and item handling guidelines.
• Administrative Support: Execution of routine office tasks, record-keeping, filing, and customer service coordination specific to library environments.
• Technical Operation: Competent navigation of desktop interfaces, printer configuration, and print job management.

Facilitators must hold recognized instructional credentials relevant to NQF Level 4 vocational training and possess demonstrable experience in library or information services education.

Explanation of Specialized Terms

• SAQA (South African Qualifications Authority): The statutory body responsible for quality assurance, registration, and recognition of qualifications across South Africa, ensuring national standardization of educational and occupational outcomes.
• NQF (National Qualifications Framework): A structured system that categorizes learning achievements by level and credit value, providing a unified benchmark for educational and professional competencies.
• MBD Forms: Standard Municipal Bidding Documents mandated by South African public procurement regulations, utilized for compliance verification, tax status confirmation, declaration of interest, and preferential procurement point claims.