Objectives

The primary objective of this tender is for CapeNature to engage a registered professional security company to provide comprehensive 24-hour security guarding services at the Assegaaibosch Nature Reserve, Jonkershoek Valley. The goal is to ensure the safety and security of the reserve's infrastructure, assets, visitors, and staff through continuous patrols, access control, incident management, and emergency response.

Scope

The scope of work includes:

• Provision of round-the-clock security guarding services at the reserve.
• Patrols on foot and with vehicles during day and night shifts.
• Access control at all entry and exit points, including visitor management and vehicle checks.
• Monitoring of prohibited substances such as alcohol and drugs.
• Incident reporting and record-keeping via daily registers.
• Overnight gate services, including locking/unlocking gates and ensuring vehicles leave by specified times.
• Enforcement of rules and regulations, visitor assistance, and public safety management.
• Provision of necessary equipment, uniforms, and communication devices for security guards.
• Participation in induction, training, and adherence to health and safety standards.

Technical Requirements

The technical specifications for the service provider include:

• Proof of registration with the Private Security Regulatory Authority (PSIRA).
• Registration with the National Bargaining Council for the Private Security Sector (NBCPSS) in good standing.
• Provision of sufficient guards to cover all shifts, with fluency in at least two official languages.
• Use of cell phones (preferably Vodacom network) for communication, with guards on duty at all times.
• Implementation of patrols using GPS-enabled monitoring devices at 10 points.
• Uniformed guards adhering to a specified dress code, including reflective vests with company logos.
• Provision of non-lethal weapons, communication tools, PPE, and other security equipment.
• Compliance with health, safety, and occupational safety legislation, including COIDA registration.
• Attendance at a mandatory on-site induction and ongoing training as provided by CapeNature.

Skills Requirements

The successful bidder's personnel must demonstrate:

• Competence, training, and capability to perform security duties effectively.
• Ability to handle conflict situations and high-risk incidents professionally.
• Good communication skills, including fluency in two of the official languages.
• Adherence to a strict code of conduct, including respectful visitor interaction and proper body language.
• Capability to operate security equipment, patrol devices, and communication tools efficiently.
• Understanding of visitor service management, safety protocols, and emergency procedures.