Mimecast Licence Renewal

WCNCB 22/12/2025

See details below or the tender documentation

Tender Closed on: 2026-02-10 11:00

Western Cape Nature Conservation Board

Computer Software Supply and License Management, ICT Hardware, Software And Network Support Services, Information and Communications Technology, Internet Services - Connectivity, Websites, Email, IT Security Services and Solutions

Western Cape

Western Cape Nature Conservation Board

Western Cape Nature Conservation Board Tenders

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- Mimecast Licence Renewal

WCNCB 22/12/2025

How do I register as a supplier?

If you would like to do business with CapeNature, you will need to register on the Central Supplier Database (CSD). The process is explained here.

What documents do I need to register on the CSD?

  • Company registration with the Companies and Intellectual Property Commission (CIPC)
  • Proof of banking details
  • Department of Labour documents (Workmen’s Compensation, Unemployment Insurance Fund)
  • South African Revenue Service (SARS) documents (VAT, PAYE, income tax registration)
  • SARS tax clearance certificate
  • Broad-based black economic empowerment (B-BBEE) rating certificate, including a preference points claim form (WCBD 6.1)
  • Declaration of interests (WCBD 4)
  • Read our CSD FAQs

Following registration on the CSD, potential service providers must also register on the Western Cape Supplier Evidence Bank. CapeNature maintains a dual registration process that requires its suppliers to register on both the CSD and the Western Cape Supplier Evidence Bank (provincial database) for procurement via the eProcurement System (ePS), also known as the Integrated Procurement Solution (IPS).


Tender Summary

Objectives

The primary objective of this tender is to secure the renewal and support of Mimecast software licenses and archive storage systems for CapeNature. The aim is to ensure continuous, integrated cybersecurity services for email, data, and web, enhancing protection against cyber threats, human error, and system failures. The service includes maintenance and support for a period of 24 months, with an option to extend for an additional 12 months.

Scope

The scope encompasses:

  • Renewal of Mimecast licenses for 580 users over a two-year period (from 01 May 2026 to 30 April 2028).
  • Provision of comprehensive Mimecast services including targeted threat protection, secure email gateway, internal email protection, awareness training, continuity, and archive storage.
  • Integration with Microsoft 365 Exchange Online environment.
  • Provision of licenses, account management, and technical support, including advanced support options.
  • Optional extension of support for an additional 12 months.

Technical Requirements

The technical specifications include:

  • Full integration of Mimecast services with Microsoft 365 Exchange Online.
  • Utilization of Mimecast’s AI-powered email security suite to protect against sophisticated threats.
  • Provision of licenses and account management for the entire contract duration.
  • Inclusion of advanced support, available 24/7/365 via phone, email, or web portal, with specified response times based on severity levels.
  • Support for features such as targeted threat protection, secure email gateway, internal email protection, awareness training, continuity, and archiving.

Skills and Skills Requirements

The tender requires bidders to demonstrate:

  • Proven experience with Mimecast services and licensing renewal.
  • Capability to provide comprehensive technical support, including 24/7/365 advanced support services.
  • Ability to integrate Mimecast solutions seamlessly with Microsoft 365 Exchange Online.
  • Provision of proof of business partner status with Mimecast.
  • References from previous clients demonstrating successful implementation and support of similar services.
  • Understanding of cybersecurity threats and email security protocols.
  • Capacity to deliver training and awareness programs for staff.
This summary is AI generated. Download the tender documents for all the information.

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