Objectives

The primary objective of this tender is to commission a comprehensive Quality of Life Survey 2025-26 for the eThekwini Municipality. The survey aims to assess and analyze the quality of life indicators across the municipality, establish a three-year trend (2021-22, 2023-24, 2025-26), and produce actionable insights through detailed data analysis, reporting, and visual presentation.

Scope

The scope of work includes:

• Review and improve the existing questionnaire.
• Conduct household surveys using automated data collection tools (e.g., CAPI, ArcGIS Survey123).
• Develop a database for data capture, validation, and analysis in SPSS or compatible formats.
• Capture, validate, and weight survey data according to specified demographic factors.
• Analyze data and produce a comprehensive report with trend analysis and recommendations.
• Create a 9-minute animated infographic presentation of the survey results.
• Present preliminary findings to the municipality.
• Deliver the final report, database, and animated presentation by June 30, 2026.

Technical Requirements

The technical scope includes:

• Review and refine the questionnaire, ensuring it aligns with existing benchmarks and demographic representation.
• Implement household surveys with automated data collection devices, ensuring data quality and validation.
• Develop a database compatible with SPSS, including labels and codes, for data management.
• Apply strict data weighting based on gender, race, employment status, and housing type.
• Perform detailed data analysis, including trend analysis, and produce a comprehensive report.
• Create a visual infographic and deliver a presentation of findings.
• Ensure completion of all work within the specified timeframe, adhering to quality standards and industry codes.

Skills Requirements

The tenderer must demonstrate:

• Extensive experience in quantitative social and market research, particularly in large-scale household surveys.
• Proficiency in survey design, data collection, validation, and analysis using tools like SPSS or equivalent.
• Expertise in automated data collection technologies (e.g., CAPI, GIS tools).
• Strong project management skills, including planning, logistics, and timely delivery.
• Ability to develop and manage databases for survey data, including coding and validation processes.
• Experience in producing detailed reports, trend analysis, and visual presentations (infographics, animations).
• Knowledge of industry standards such as ICC/ESOMAR and South African Market Research Association codes.
• Capacity to work within the municipal context, with offices or representatives in eThekwini.