Objectives

The primary objective of this tender is to appoint a qualified service provider to deliver security services at the Willowmore Office of the Sarah Baartman District for the Department of Social Development, Eastern Cape, for a duration of one month. The goal is to establish a secure environment to protect departmental assets, personnel, clients, and information, ensuring continuous 24/7 security coverage and compliance with relevant legislation.

Scope

The scope encompasses comprehensive security services including:

• Physical security and access control at designated entry points (vehicle/pedestrian entrances, administration blocks, site properties).
• Screening and searching of visitors, vehicles, and personnel, issuance of permits, and record-keeping.
• Perimeter surveillance, patrols, and quick response via patrol monitoring systems and response vehicles.
• Personnel security, including patrolling, escorting visitors, and creating a safe environment for staff.
• Property security, damage prevention, theft investigation, and asset protection.
• Operation of security equipment such as X-ray machines, metal detectors, CCTV, and communication devices.
• Maintenance of security registers (Occurrence Book, Visitors Register, Vehicle Register, Prohibited Items Register, After Hours Register, Duty Roster, etc.).
• Provision of trained security personnel with appropriate uniforms, equipment, and certifications.
• Establishment and operation of a 24/7 security control centre and response vehicle support.
• Sub-contracting options for control room and response services, with compliance documentation.

Technical Requirements

The technical requirements include:

• Provision of security personnel registered with PSIRA (Grade B for supervisors, Grade C for guards).
• Minimum experience of security staff: 3 years for supervisors, 1 year for guards.
• Proper uniforms, identification badges, and security aids (whistles, batons, handcuffs, pepper spray, radios, etc.).
• Implementation of access control procedures, including screening, record-keeping, and permit issuance.
• Use of security technology such as CCTV, metal detectors, X-ray machines, and patrol monitoring systems.
• Availability of a fully equipped security control centre with 24/7 operational capacity.
• Provision of rapid response vehicles and panic buttons for emergencies.
• Training of security personnel in emergency procedures, firefighting, and legislation compliance.
• Maintenance of detailed security registers and documentation for audits and incident management.

Skills Requirements

The service provider's personnel must possess:

• Registered security officers with valid PSIRA certificates.
• Minimum of three years’ experience for shift supervisors and one year for security officers.
• Training in emergency response, firefighting, and relevant legislation (e.g., Control of Access to Public Premises Act, Criminal Procedures Act, Firearm Control Act, Occupational Health and Safety Act, Trespass Act, POPI Act).
• Professional appearance and conduct, including proper uniform presentation and a dedicated attitude towards security duties.
• Ability to communicate effectively in English and local languages, and to read/write reports and registers accurately.
• Capacity to operate security equipment and technology efficiently.
• Understanding of confidentiality and non-disclosure obligations, including signing oaths of secrecy.