Appointment of the Service Provider to Render Travel Reservation Services for the Department of Water and Sanitation Eastern Cape Provincial Office and Area Offices Main Account for a Period of (36) Thirty-six Months

W11540

2025-10-08 10:00

Tender Closed on: 2025-10-22 11:00

Department of Water and Sanitation

Travel agency, tour operator, reservation service and related activities

Eastern Cape

Department of Water and Sanitation

Department of Water and Sanitation Tenders

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APPOINTMENT OF THE SERVICE PROVIDER TO RENDER TRAVEL RESERVATION SERVICES FOR THE DEPARTMENT OF WATER AND SANITATION EASTERN CAPE PROVINCIAL OFFICE AND AREA OFFICES MAIN ACCOUNT FOR A PERIOD OF (36) THIRTY-SIX MONTHS

NB: THERE WILL BE A NON-COMPULSORY BRIEFING SESSION

DATE: 08 October 2025
TIME: 10:00 am
VENUE: Teams
Join the meeting now
Meeting ID: 379 572 894 344 8
Passcode: sq3uF7QS

CLOSING DATE: 22 October 2025
TIME: @ 11:00

BID DOCUMENTS OBTAINABLE FROM:

Departmental website: www.dws.gov.za , National Treasury E-tender Portal

COST OF DOCUMENTS:

Free self-downloaded

PAYMENT DETAILS:

N/A

SUBMIT TENDER DOCUMENT TO:

TO BE DEPOSIT IN:
THE TENDER BOX AT THE ENTRANCE
WATER AND SANITATION
NO.02 HARGREAVES AVENUE
OLD SABC BUILDING
QONCE,5600


OR

POSTAL ADDRESS:
WATER AND SANITATION
NO.02 HARGREAVES AVENUE
OLD SABC BUILDING
QONCE,5600

ANY ENQUIRIES REGARDING THE BIDDING PROCEDURE MAY BE DIRECTED TO:

BIDDING PROCEDURE ENQUIRIES MAY BE DIRECTED TO TECHNICAL ENQUIRIES MAY BE DIRECTED TO: Contact Person: Mr L. Rasi Mr S. Dyolisi Telephone Number: 043 604 5367 043 604 5425 Email: [email protected] Email: [email protected]

Please be aware that the Department representatives at SCM will never call you and demand bribes in exchange for a tender; if this occurs, please notify the Department.

Bid

Annexure A3 pricing schedule


Tender Summary

Objectives

The primary objective of this tender is to appoint a qualified Service Provider to render comprehensive travel reservation and management services for the Department of Water and Sanitation Eastern Cape Provincial Office and Area Offices. The contract duration is thirty-six (36) months, during which the Service Provider will facilitate travel arrangements, including bookings, refunds, and related services, to support the department's operational needs.

Scope

The scope of the tender encompasses the provision of travel management services, including but not limited to:

  • Booking of international, regional, and domestic air travel
  • Re-issuance and refunds for air tickets
  • Car rental, transfers, shuttle services, accommodation bookings (domestic, regional, international)
  • Bus, train, visa assistance, courier services for travel documentation, SMS notifications, parking bookings
  • Cancellations, changes to bookings, after-hours services, ad-hoc and customized reports
  • Travel lodge card reconciliation, debtors account reconciliation, conference/event bookings, e-hailing services

The Service Provider must also handle billing, reporting, and other administrative functions related to travel services for the department over the contract period.

Technical Requirements

The technical requirements include:

  • Provision of both on-site and off-site travel management services
  • Implementation of a transaction fee model for various travel services, with clear unit pricing (excluding VAT)
  • Use of a password-protected Excel-based pricing schedule with specific formatting and input cells highlighted in light green
  • Submission of both paper and electronic copies of the pricing schedule, with the paper copy taking precedence in case of discrepancies
  • Adherence to current travel volume data as referenced in section 9.2 of the main document
  • Provision of detailed reports, including ad-hoc and customized options
  • Compliance with all instructions regarding pricing, documentation, and confidentiality

Skills Requirements

The successful Service Provider must demonstrate:

  • Experience in travel management services, including international, regional, and domestic bookings
  • Capability to handle complex travel arrangements, refunds, and re-issuance processes
  • Proficiency in managing online and traditional booking channels
  • Ability to provide detailed reporting and analytics
  • Strong administrative and customer service skills
  • Technical proficiency in managing password-protected spreadsheets and data confidentiality
  • Knowledge of South African travel regulations, VAT implications, and currency handling
  • Capacity to deliver services within specified timeframes and maintain confidentiality of bid information
This summary is AI generated. Download the tender documents for all the information.

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