Objectives

The primary objective is to appoint a qualified service provider to deliver integrated health and hygiene services, encompassing the supply, installation, maintenance, and monthly replenishment of hygiene infrastructure and consumables, alongside professional deep cleaning services. The contract aims to maintain stringent sanitation standards across specified clinical and support departments of the KwaZulu-Natal Children’s Hospital over a twenty-four-month period.

Scope

The contract covers service delivery at the KZN Children’s Hospital, specifically targeting the Outpatient Department, Psychology Unit, Adolescent Centre, and Mothers Lodge Building. The scope includes:

• Installation and ongoing servicing of automated hygiene dispensers (air fresheners, paper towels, foam soap, hand sanitiser, toilet paper, and urinal sanitisers).
• Supply and mounting of sanitary fixtures including wall-mounted bins, pedal bins, toilet bowls, urinals, sinks, showers, and bathtubs.
• Monthly replenishment of specified consumables such as bin liners, paper towel rolls, foam soap, and hand sanitiser refills.
• Execution of monthly deep cleaning services across designated hospital zones.
• Continuous maintenance, calibration, and replacement of faulty equipment throughout the contract term.

Technical Requirements

• All supplied equipment and fixtures must be strictly white in colour and conform to relevant SANS/SABS specifications.
• Products must be new, unused, and possess a minimum validity/shelf life of six months upon delivery.
• Bidders must submit a comprehensive Health and Safety File containing a detailed risk assessment, including Safety Data Sheets (SDS) for all chemicals to be utilised during service execution.
• Mandatory provision of two authentic reference letters from previous institutions confirming prior hygiene service delivery, accompanied by a Letter of Good Standing.
• Compliance with preferential procurement regulations, including proof of black ownership status where applicable.
• Submission of SAWIC certification if the scope involves handling or disposal of hazardous or biohazardous waste.

Skills Requirements

• Proven track record in managing institutional hygiene contracts, preferably within healthcare or clinical environments.
• Technical expertise in installing, calibrating, and maintaining automated sensor-based dispensing systems and commercial sanitary infrastructure.
• Strong logistical and project management capabilities to coordinate monthly deliveries, servicing schedules, and deep cleaning operations across multiple hospital wings simultaneously.
• Proficiency in occupational health and safety compliance, chemical handling protocols, and risk documentation.
• Financial stability and operational capacity to sustain a twenty-four-month service agreement with consistent quality assurance and minimal downtime.
• Ability to legally subcontract specialised tasks while maintaining full contractual transparency and accountability.

Key Terms & Definitions

SAWIC Certification: Documentation issued by the South African Waste Institute verifying compliance with hazardous waste management standards. Required if the contractor handles, transports, or disposes of clinical or chemical waste.

SBD 4 Declaration: A statutory disclosure form requiring bidders to declare any personal, familial, or business relationships with current employees of the KwaZulu-Natal Department of Health. Undisclosed relationships constitute a false declaration and result in immediate disqualification.

80/20 Preference Point System: A procurement scoring methodology where eighty points are awarded for competitive pricing and twenty points for transformation goals. Full points are granted to enterprises that are at least fifty-one percent owned by Black South Africans.

GCC/SCC: General and Special Conditions of Contract. These legal frameworks define performance obligations, warranty periods, penalty calculations for delays, termination rights, dispute resolution procedures, and compliance mandates governing the service agreement.