KCDM.Q.10.2026
See details below or the tender documentation
Tender Closed on: 2026-02-25 11:00
King Cetshwayo District Municipality
Computer Software Supply and License Management, Contact Centre and Call Centre Solutions, Hotlines and Helplines, ICT Hardware, Software And Network Support Services, Information and Communications Technology, Telecommunications, Broadcasting and WiFi, Telephony, PABX, IP PBX, SIP, VoIP - Supplies, Installation and Maintenance
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The primary objective of this tender is to procure a cloud-hosted call centre software system for King Cetshwayo District Municipality, including subscription, implementation, hosting, support, and maintenance for a period of 12 months. The system aims to facilitate centralized intake and management of customer interactions via SMS and other channels, with capabilities for categorization, reporting, and auditability.
The scope encompasses:
The technical specifications include:
Service providers must demonstrate:
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