Contact Centre and Call Centre Solutions, Hotlines and Helplines Tenders

13Open Tenders
7Closing This Week
11Added This Month

Browse current and past Contact Centre and Call Centre Solutions, Hotlines and Helplines tenders published by South African government departments, municipalities, state-owned entities and private companies looking to procure contact centre and call centre solutions, hotlines and helplines.

Tenders in this category ask suppliers to quote on contact centre and call centre solutions, hotlines and helplines - anything from once-off supply contracts to multi-year service agreements, depending on the issuing organisation's needs. Requirements, BEE and compliance criteria differ per tender, so review each listing individually.

Looking across past listings, King Cetshwayo Municipality, Road Accident Fund and City of Tshwane are among the most frequent issuers; and Gauteng, Pretoria and Western Cape account for the bulk of these listings geographically.

Every entry links through to the original tender notice, including the closing date, tender number and any attached specification documents, so you can check eligibility and submission requirements before you apply.

Click through to any listing below for the full tender details, closing date and downloadable documentation, then contact the relevant person to submit your bid. If you need contact centre and call centre solutions, hotlines and helplines suppliers yourself, use our Send Us Your Tenders page to reach our subscriber network directly and receive quotations from suitable suppliers and service providers.

Total Posts: 59
Sort by Briefing Date: Sort by Closing Date:
Tender Title Tender Number Briefing Date Closing Date
The South African Social Security Agency Hereby Invites Proposals for the Appointment of a Service Provider for the Provision of a Cloud-based Omnichannel Contact Centre as a Service (ccaas) and Contact Centre Operations Services for the South African Social Security Agency for a Period of Three (3) Years. SASSA-11-26-ICT-HO - 2026-10-09
11:00
Appointment of a Service Provider to Provide and Manage a 24/7 Anonymous, Toll-free Whistle Blowing Hotline as Well as Email Tip-off Services for Both Nfvf Staff and Third Parties for a Period of 36 (thirty- Six) Months, and to Conduct a Comprehensive Review of the Current Nfvf Whistleblowing Policy RFP11 2026-2027 - 2026-09-24
11:00
Terms of Reference for the Appointment of a Service Provider to Provide and Manage the Whistleblowing Hotline for a Period of Five Years RFQ2026-009-022 - 2026-09-25
11:00
Appointment of a Service Provider to Provide an Independent Fraud Hotline Management Service H004L2709RFQ00167 - 2026-09-21
11:00
Rfq 202073: Genesys License Renewal for a Period of 12 Months RFQ 202073 - 2026-09-18
11:00
Tender for the Appointment of a Service Provider to Provide an Independent Fraud Hotline Management Service to the City of Tshwane for a Period of Three Years. GAR 01-2026/27 2026-09-30
10:00
2026-10-22
10:00
Request for Quotations for Appointment of a Service Provider for Design, Supply, Implement and Maintenance of a Cloud-based Microsoft Teams Call Center Solution for a Period of Six (6) Months. ADM/2026/006 - 2026-09-23
11:00
Request for Proposals for the Appointment of a Service Provider to Provide Contact Centre Solution Services to the Unemployment Insurance Fund for a Period of Thirty-six (36) Months. UIF5/26/27 2026-09-15
10:00
2026-09-30
11:00
The Provision of Hosted Pbx Nationally for a Period of Five (5) Years TCC/2026/03/0049/3368/RFP 2026-09-15
12:30
2026-10-06
17:00
Establishment and Maintenance of a Fraud Hotline for Bcmm for a Period of Twelve Month RFQ/OCM/2026-27/120 - 2026-09-11
11:00
The Appointment of a Service Provider to Supply Software Licences, Support Services, and Enhance the Existing Genesys Cloud-based Customer Service Solution for Head Office Contact Centre Personnel and Receptionists Across Branches and Districts. RFP2026/05/NYDA 2026-09-17
10:00
2026-10-07
11:00
Implementation of Whatsapp Business Solution OPFA/ICT/032026 - 2026-09-29
11:00
The Appointment of a Dedicated Services Provider for the Provision of Fraud Whistleblowing Hotline Services for a Period of 36 Months. PU8010/036 - 2026-09-17
11:00
Provision & Maintenance of a Public Safety Incident Management & Communications Information System for a Period Ending 30 June 2029. SCM/2026/89/CORP 2026-09-04
12:00
2026-09-09
12:00
Supply, Installation and Maintenance of “an Integrated Telecommunications Solution” for Internet Service Provision, Network, and Hosted Voip for 36 Months MKHO15/2026/27 - 2026-09-24
12:00
Provision of an Inmate Communication System to the Department of Correctional Services for a Period of Fifteen (15) Years (contract Reviewable for Every Five (5) Years. HO3/2026 2026-08-27
11:00
2026-09-14
11:00
Implementation of a Citizen Interaction and Service Request Management Solution with Three (3) Years Support 10/2026/2027 - 2026-09-23
11:00
the Appointment of a Service Provider for the Provision of Hosted Telephony (with Contact Centre) and Wan Solution For a Period of Three Years. CSOS004-2026 2026-08-28
10:30
2026-09-25
12:00
Re-advertisement - Appointment of a Service Provider to Render Fraud and Whistleblower Hotline Services for a Period of 3 Years 13/26/27 - 2026-08-25
12:00
Appointment of a Service Provider for the Licensing, Hosting, Maintenance, Support and Enhancement of the Nyalazone Digital Customer Engagement (dce) and Leggero Platform for the Road Accident Fund (raf) for a Period of Thirty-six (36) Months. RAF/2026/00052 2026-08-28
11:00
2026-09-17
11:00
Provision of a Private and Confidential Independent Fraud, Corruption and Financial Misconduct Reporting Mechanism (hotline) for a Period 36 Months - Kcdm.21.2026  12-08-2026 KCDM.21.2026 - 2026-08-21
11:00
Appointment of a Service Provider for the Licensing, Hosting, Maintenance, Support and Enhancement of the Telviva Telephony, Queuemetrics Reporting, Call Cabinet Recording, Nice Workforce Management (wfm) and Callbi Speech Analytics Solution for the Road Accident Fund (raf) for a Period of Thirty-six (36) Months RAF 2026 00049 2026-08-27
11:00
2026-09-14
11:00
Provision of a Private and Confidential Independent Fraud, Corruption and Financial Misconduct Reporting Mechanism (hotline) for a Period 36 Months - Kcdm.21.2026 New!  12-08-2026 KCDM.21.2026 - 2026-08-21
11:00
Bid 3/2026 Ho: Whistleblower Hotline Services BID - 2026-08-24
12:00
Whistleblower Hotline Services 32026 HO - 2026-08-24
12:00
Renewal of Yeastar Pabx Licenses and the Maintenance and Support of the Internal Voip Solution for 12 Months RFQ/OBP162/2026/27 - 2026-08-14
16:00
48735-re-advertisement Whistle Blowing Hotline for a 10 Month Period from 01 September 2026 Till 30 June 2027 48735 - 2026-08-13
11:00
Request for Quotations for Appointment of a Service Provider for Design,supply,implement and Maintanance of Cloud Based Microsoft Teams Call Center Soultion for a Period of Six Months AD/2026/003 2026-08-13
11:00
2026-08-18
11:00
Request for Proposals (rfp): Supply, Delivery, Implementation and Maintenance of a Multi-site Voip Telephone System with Call Centre Services for a Period of Thirty – Six (36) Months A038-2024/25 2026-08-19
11:00
2026-09-04
11:00
Provision for a Fraud Hotline RFQ 014/2026 2026-08-06
10:00
2026-08-17
12:00
Appointment of a Professional Service Provider to Provide an Anti-fraud and Ethics Toll Free Hotline 036/2026/CIA/ETHICS/RFQ - 2026-08-04
11:00
Appointment of a Service Provider to Render Fraud and Whistleblower Hotline Services for a Period of 3 Years 02/26/27 - 2026-07-31
12:00
48446 – Whistle Blowing Hotline for a 11 Month Period from 01 August 2026 Till 30 June 2027 48446 - 2026-07-29
11:00
Supply, implementation, maintenance and support of a unified channel management (contact centre) solution with integrated telephony for the city of cape town emergency and non-emergency contact centres 021S/2026/27 2026-08-17
09:00
2026-09-16
10:00
Supply, implementation, maintenance and support of a unified channel management (contact centre) solution with integrated telephony for the city of cape town emergency and non-emergency contact centres 21S/2026/27 - 2026-09-16
10:00
Supply, Implementation, Maintenance and Support of a Unified Channel Management (contact Centre) Solution with Integrated Telephony for the City of Cape Town Emergency and Non-emergency Contact Centres 021S/2026/27 2026-08-17
09:00
2026-09-16
10:00
Re-advertisement: Appointment of a Service Provider to Host the City of Tshwane’s Fraud Hotline Facilities at Its Own Call Centre for a Period of Six Months Q01-01-2026-27 - 2026-07-28
10:00
Provision of Telephone Management Services Bid No: 01/2026-27 - 2026-08-19
12:00
Establishment and Maintenance of a Fraud Hotline for Bcmm for a Period of Twelve Months RFQ/OCM/2026-27/04 - 2026-07-17
11:00
Request for Bid/proposal for Call Centre Services RFP: GSM025/2026 2026-07-13
12:30
2026-07-20
17:00
Advertisement: Appointment of a Service Provider to Host the City of Tshwane’s Fraud Hotline Facilities at Its Own Call Centre for a Period of Six Months Q01-2026-27 2026-07-08
11:00
2026-07-14
10:00
The South African Social Security Agency Hereby Invites Request for Information Specifications (rfi) for Cloud-based Omni-channel Contact Centre as a Service (ccaas) RFI:01-26-ICT-HO - 2026-07-20
11:00
Appointment of a Service Provider to Establish and Manage the 24/7/365 Days Anti-corruption Hotline Number for Capricorn Tvet College for Period of Thirty-six (36) Months. CCTVET/CAP/06/04 2026-07-09
11:30
2026-07-22
10:00
Appointment of Service Provider to Provide 24 Hours Fraud and Corruption Hotline Services to National Regulator for Compulsory Specifications for Period of 36 Months RFQ NO. 012-26 - 2026-07-09
11:00
The Road Accident Fund (raf) Wishes to Appoint a Suitable Service Provider to Provide an Anonymous, Accessible and Secure Fraud & Ethics Hotline. a Safe Reporting Facility for the Road Accident Fund for a Period of Three (3) Years PR 10116643 - 2026-06-29
10:00
Fq/sm 9/27: Procurement of Online Management Service – Tip-off Line until 30 June 2027 FQ/SM 9/27 - 2026-06-25
08:00
Appointment of a Service Provider to Provide Sentech with a One-stop Call Centre Solution for a Period of Twenty (20) Months with an Option of Extending for a Further Twenty-four (24) Months. SENT-007-2026-27 2026-06-22
10:00
2026-07-07
12:00
Request for Proposal for the Appointment of a Service Provider to Establish and Manage the 24/7/365 Days Anti-corruption Hotline Number for the Department of Mineral and Petroleum Resources for a Period of Thirty-six (36) Months. RFP-DMPR-002-2026-27 - 2026-06-26
11:00
Appointment of a Professional Service Provider to Provide an Anti-fraud and Ethics Toll Free Hotline 006/2026/CIA/ETHICS/RFQ - 2026-06-22
11:00
Appointment of Service Provider to Provide 24 Hours Fraud and Corruption Hotline Services To National Regulator for Compulsory Specifications for Period of 36 Months (RFQ NO. 012-26) - 2026-06-12
11:00
Total Posts: 59

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