Contact Centre and Call Centre Solutions, Hotlines and Helplines Tenders

See below for a list of Contact Centre and Call Centre Solutions, Hotlines and Helplines Tenders. These tenders can consist of Request for Information (RFI), Request for Quotation (RFQ), Request for Proposal (RFP), Expression of Interest (EOI) or Request for Tender (RFT) listings. To find out more about a specific listing, click on the link below and view the tender details and attached tender documentation. Then contact the relevant persons listed in the document to submit your Contact Centre and Call Centre Solutions, Hotlines and Helplines tender.

Do you have a Contact Centre and Call Centre Solutions, Hotlines and Helplines project that you would like quotations for? Submit your Request of Quotation and we will distribute it to our network of Tender Notification Subscribers. They will contact you with Quotations and you can choose a suitable supplier or service provider. See the Send Us Your Tenders page for more details

Total Posts: 207
Tender Title Tender Number Briefing Date Closing Date
Provision of Telephone Management Services Bid No: 01/2026-27 - 2026-08-19 12:00
Establishment and Maintenance of a Fraud Hotline for Bcmm for a Period of Twelve Months RFQ/OCM/2026-27/04 - 2026-07-17 11:00
Request for Bid/proposal for Call Centre Services RFP: GSM025/2026 2026-07-13 12:30 2026-07-20 17:00
Advertisement: Appointment of a Service Provider to Host the City of Tshwane’s Fraud Hotline Facilities at Its Own Call Centre for a Period of Six Months Q01-2026-27 2026-07-08 11:00 2026-07-14 10:00
The South African Social Security Agency Hereby Invites Request for Information Specifications (rfi) for Cloud-based Omni-channel Contact Centre as a Service (ccaas) RFI:01-26-ICT-HO - 2026-07-20 11:00
Appointment of a Service Provider to Establish and Manage the 24/7/365 Days Anti-corruption Hotline Number for Capricorn Tvet College for Period of Thirty-six (36) Months. CCTVET/CAP/06/04 2026-07-09 11:30 2026-07-22 10:00
Appointment of Service Provider to Provide 24 Hours Fraud and Corruption Hotline Services to National Regulator for Compulsory Specifications for Period of 36 Months RFQ NO. 012-26 - 2026-07-09 11:00
The Road Accident Fund (raf) Wishes to Appoint a Suitable Service Provider to Provide an Anonymous, Accessible and Secure Fraud & Ethics Hotline. a Safe Reporting Facility for the Road Accident Fund for a Period of Three (3) Years PR 10116643 - 2026-06-29 10:00
Fq/sm 9/27: Procurement of Online Management Service – Tip-off Line until 30 June 2027 FQ/SM 9/27 - 2026-06-25 08:00
Appointment of a Service Provider to Provide Sentech with a One-stop Call Centre Solution for a Period of Twenty (20) Months with an Option of Extending for a Further Twenty-four (24) Months. SENT-007-2026-27 2026-06-22 10:00 2026-07-07 12:00
Request for Proposal for the Appointment of a Service Provider to Establish and Manage the 24/7/365 Days Anti-corruption Hotline Number for the Department of Mineral and Petroleum Resources for a Period of Thirty-six (36) Months. RFP-DMPR-002-2026-27 - 2026-06-26 11:00
Appointment of a Professional Service Provider to Provide an Anti-fraud and Ethics Toll Free Hotline 006/2026/CIA/ETHICS/RFQ - 2026-06-22 11:00
Appointment of Service Provider to Provide 24 Hours Fraud and Corruption Hotline Services To National Regulator for Compulsory Specifications for Period of 36 Months (RFQ NO. 012-26) - 2026-06-12 11:00
47298 – Proposals on the Implementation, Management, Coordination of the Bvm Whistle Blowing Hotline for a 12 Month Period from 01 July 2026 Till 30 June 2027 47298 - 2026-06-12 11:00
Fq/sm 3/27: Procurement of Online Management Service – Tip-off Line until 30 June 2027 FQ/SM 3/27 - 2026-06-12 08:00
Whistle Blowing Hotline Services CO/419/05/2026 - 2026-06-11 16:00
Procurement of Support, Maintenance and Enhancement of the Office of Health Standards Compliance (ohsc) Call Center Solutions for a Period of 12 Months OHSC/RFQ3/JUNE/2026 - 2026-06-10 16:00
Request for Proposals for the Appointment of a Reputable Service Provider to Provide Infrastructure as a Service, Sd-wan Solution and Internet Connectivity, Infrastucture and Email Security, Contact Centre as a Service and Microsoft Teams Phone, Support and Maintenance for a Period of Three (03) Years KM01/05/2026 2026-06-05 11:00 2026-06-29 11:00
Provision of the Installation and Customisation of a Contact Centre Telephony Solution for a Period of Five (5) Years. SACAA/CCTS/00001/2026-2027 - 2026-06-18 11:00
Procurement of Support, Maintenance and Enhancement of the Office of Health Standards Compliance (ohsc) Call Center Solutions for a Period of 12 Months OHSC/RFQ1/MAY/2026 - 2026-05-29 11:00
Appointment of the Service Provider for the Support, Maintenance and Upgrade of the Existing Ip Telephone System Including Call Centre Module for the Period of 36 Months 8/2/1/UMH1693-25/26 - 2026-06-25 12:00
Whistle Blowing Hotline Services CO/419/05/2026 - 2026-05-27 16:00
Appointment of Services for Co-sourced Call Centre for the Period of Three Years (3) for the Property Practitioners Regulatory Authority (ppra)compulsory PPRA 26/27 2026-05-29 11:00 2026-06-12 12:00
The Road Accident Fund (raf) Requires an Sms and Ussd Communication and Customer Engagement Continuity Service to Support Continued Contact Centre Operations and Customer Communication Services During the Contact Centre Transition Period for a Period of 12 Months. RAF/2026/00028 - 2026-05-21 11:00
Hosted Telviva Telephony, Queuemetrics Reporting and Call Cabinet Recording Services to Support Continued Contact Centre Operations for a Period of 12 Months RAF/2026/00024 - 2026-05-19 11:00
The Road Accident Fund Requires a Callbi Speech Analytics Service, Including Licensing, Maintenance, Support, Hosting and Integration with the Telviva Telephony Solution, to Support Continued Contact Centre Operations for a Period of 12 Months. RAF/2026/00025 - 2026-05-19 11:00
For Appointment of Service Provider to Host and Manage the Anti-fraud Whistle Blowing Hotline for Pseta for a Period of Thirty-six (36) Months RFP/2021/001411 - 2026-05-11 11:00
Appointment of a Service Provider to Provide Internet Lines and Voice Solution Services, and Support for a Period of 36 Months. RFP01 2026-2027 - 2026-05-25 11:00
The Road Accident Fund Requires a Hosted Telviva Telephony, Nice and Callbi Speech Analytics Service to Support Continued Contact Centre Operations for a Period of 12 Months. RAF/2026/00020 - 2026-05-08 11:00
The Road Accident Fund Requires a Hosted Digital Customer Engagement (dce) Service to Support Continued Contact Centre Operations for a Period of 12 Months. RAF/2026/00019 - 2026-05-08 11:00
The Road Accident Fund (raf) Wishes to Appoint a Suitable Service Provider to Provide an Anonymous, Accessible and Secure Fraud & Ethics Hotline. a Safe Reporting Facility for the Road Accident Fund for a Period of Three (3) Years PR 10115041 - 2026-05-08 11:00
Request for Proposals for the Appointment of a Service Provider to Provide Contact Centre Solution Services to the Unemployment Insurance Fund for a Period of Thirty-six (36) Months UIF1/26/27 2026-04-30 10:00 2026-05-14 11:00
Tender 18 2025 26 Service Provider for an Interactive Cloud Based Customer Service Helpdesk Management System for a Period of Three Years 18 - 2025/26 - 2026-05-11 11:00
Appointment of a Tip-offs (whistleblowing) Service Provider for a Period of Three (3) Years LPL 001/2026/27 - 2026-05-07 11:00
Appointment of Service Provider for the Provision and Implementation of a Cloud-based Contact Centre Solution for a Period of Five (5) Years SCMN002/2026-27 2026-04-28 10:00 2026-05-19 11:00
The Appointment of a Service Provider for the Provisioning of an Integrated Cloud Based Contact Centre Solution and an End-to-end Cloud Telephony Solution for the Nlc for a Period of Five Years. NLC2026-003 2026-04-30 10:30 2026-05-28 11:00
Kcdm/q/13/2026 - Quotation for Call Centre Software Subscription and Support for a Period of 12 Months for Kcdm KCDM/Q/13/2026 - 2026-04-23 11:00
Provision of Whistleblower Reporting Service Aimed at the Public to Anonymously Report Umalusi Staff Who May Be Involved in Fraud and or Corruption. Period of Contract: 24 Months RFQ-0426-25/26 - 2026-04-24 16:00
Request for Quotation for Whistle Blowing Services & Reporting – 3 Years FBC B2/2026 - 2026-05-04 11:00
Kcdm/q/13/2026 - Quotation for Call Centre Software Subscription and Support for a Period of 12 Months for Kcdm New! KCDM/Q/13/2026 - 2026-04-23 11:00
Appointing a suitable and experienced service provider for whistle blowing/hotline (Fraud & Ethics) facility and Assisting MUT with the Fraud & Ethics Management plan. for a period of 36 Months RFQ MUT 139/2026R - 2026-04-24 10:00
Request for Bid/proposal for Call Centre Services RFP: GSM015/2026 - 2026-05-22 17:00
A 24-hour Live Service to Receive and Register Actual or Suspected Incidents Of Crimes and Other Irregularities Including Financial Irregularities That Are Committed Against Eskom Group from Employees, Suppliers, Customers and Other Stakeholders. Re Issue E2016CXMWPR 2026-04-08 10:00 2026-04-22 10:00
Appointing a suitable and experienced service provider for whistle blowing/hotline (Fraud & Ethics) facility and Assisting MUT with the Fraud & Ethics Management plan. for a period of 36 Months RFQ MUT 139/2026 - 2026-04-03 11:00
Appointment of a Suitably Qualified and Experienced Service Provider to Provide Independent, Confidential, and Anonymous Fraud and Ethics Hotline Services. RFQ/CFO/25/26/311 - 2026-03-26 13:00
Outsourced Disclosure Services for an Anti-fraud and Corruption and Ethics Hotline for a Period of 36 Months BS02/03/2026 2026-03-25 10:00 2026-04-15 12:00
Provision Whistleblowing Hotline Services (36 Months Contract) Re-advert ULM-MM/ COMM 003/26 2026-03-20 11:00 2026-04-02 12:00
Appointment of Service Provider to Provider Fraud and Ethics Hotline for the Period of 36 Months VDM/OEM/17/10/2025/01 2026-02-17 10:00:00 2026-03-20 12:00:00
Service Provider for Management of Fraud Hotline Q11877/2025 2026-03-16 11:00 2026-03-24 11:00
Request for Proposals for the Appointment of a Service Provider to Provide Contact Centre Solution Services to the Unemployment Insurance Fund for a Period of Sixty Months (60) Months UIF5/25/26 2026-03-17 11:00 2026-03-30 11:00
Total Posts: 207

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