Papertrail Support

CSQ09265911

See details below or the tender documentation

2026-09-16 11:00

Nelson Mandela Bay Municipality

Computer Software Supply and License Management, Information and Communications Technology, Records Management, Digital Imaging and Electronic Archiving

Eastern Cape, Gqeberha / Port Elizabeth

Nelson Mandela Bay Municipality

Nelson Mandela Bay Municipality Tenders

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Quotation Number: CSQ09265911
Buyer: September, Mr RR [00024558]
Published Date: 04 Sep 2026
Closing Date: 16 Sep 2026
Closing Time: 11:00

 

Document Name Description
Declaration of Interest.
Declaration of bidder's past supply chain management practices.
Certificate of independent bid determination.

 

Item No.QuantityUnitKeywordsDescriptionRequisition
11.00LOTPAPERTRAIL SUPPORTPaperTrail Support and Maintenance as per Specification, available at SCM:Acquisitions, Harrower Road, Gqeberha(PE).

Minimum requirement documents may be requested from shortlisted bidders after the tender closing date. Bidders will be required to submit such documentation within three (3) working days of the request, or within an alternative timeframe agreed to in writing with the relevant Project Manager, failing of which the bid will be deemed non-responsive and excluded from further evalu
AA188571

 

  • BEFORE COMPLETING THIS FORM, SERVICE PROVIDERS MUST STUDY THE GENERAL CONDITIONS, DEFINITIONS AND DIRECTIVES APPLICABLE IN RESPECT OF SPECIFIC GOALS, AS PRESCRIBED IN THE PREFERENTIAL PROCUREMENT REGULATION OF 2022 THE 80/20 SYSTEM APPLIES TO THIS TENDER.
  • Acceptance of this tender submission is subject to the General Conditions of Tender and Conditions of Purchase.
  • Acceptance of this tender is subject to successful registration on the Nelson Mandela Bay Supplier Database.
  • For further information to register, please call the Compliance Section @ 041 506 3274
  • Failure to comply with these conditions may invalidate your tender submission.
  • All tender prices should be valid for a minimum period of thirty (30) days from date of tender.
  • ALL TENDER RESPONSES SHOULD BE COMPLETED ONLINE AND NO FAX SUBMISSIONS WILL BE ACCEPTED BY THE SUPPLY CHAIN UNIT.

 

Go to this address to apply for this tender: https://inftenders.nelsonmandelabay.gov.za/

Tender Summary

Tender Summary: Papertrail Support

Objectives

The primary objective is to secure a qualified service provider to deliver continuous technical support and maintenance for the PaperTrail system, ensuring operational reliability for the Budget & Treasury Directorate. The procurement also aims to comply with municipal supply chain policies, enforce transparent evaluation criteria, and advance historical transformation targets through the applicable preference scoring model.

Scope

The contract encompasses a single lot dedicated to PaperTrail support and maintenance. Services will cover system monitoring, troubleshooting, routine maintenance, updates, and user assistance as detailed in the official specification document. The engagement operates under the municipality’s standard procurement framework, requiring adherence to established contractual conditions, compliance standards, and supplier registration mandates.

Technical Requirements

  • All tender responses must be submitted exclusively via the designated online portal; fax submissions are strictly prohibited.
  • Pricing must remain valid for a minimum of thirty (30) days from the tender publication date.
  • Bidders must successfully register on the Nelson Mandela Bay Supplier Database before contract award.
  • Supporting documentation proving compliance with minimum requirements may be requested within three (3) working days after the closing date, or within an alternative timeframe agreed upon in writing. Failure to submit requested documents promptly will result in bid exclusion.
  • Full compliance with the General Conditions of Tender and Conditions of Purchase is mandatory.

Skills Requirements

  • Proven expertise in supporting and maintaining the PaperTrail platform, including diagnostic troubleshooting, performance optimization, and version management.
  • Strong competency in IT service delivery, system updates, data integrity assurance, and incident resolution.
  • Familiarity with municipal procurement compliance, audit trail management, and structured reporting protocols.
  • Ability to interpret technical specifications, respond within strict deadlines, and maintain clear communication with municipal stakeholders.

Explanation of Key Terms

  • 80/20 System: A preferential procurement model where 80% of evaluation points are awarded based on price competitiveness and 20% are allocated to historical transformation criteria (such as ownership demographics, enterprise development, and socio-economic empowerment goals), as prescribed by national procurement regulations.
  • PaperTrail: A specialized tracking and audit management platform used by the municipality. Support entails technical maintenance, bug resolution, system upgrades, and end-user guidance to ensure seamless financial, supply chain, and compliance operations.
  • Informal Tender: A streamlined procurement procedure designed for lower-value acquisitions. It features reduced administrative documentation compared to formal tenders but remains fully binding under municipal supply chain policies and legal compliance standards.
This summary is AI generated. Download the tender documents for all the information.

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