Tender Summary: Provision of SharePoint and Microsoft Power Platform Support, Maintenance and Development Services

Objectives

The primary objective is to engage a qualified service provider to deliver reliable support, routine maintenance, and custom development services for the municipality’s SharePoint and Microsoft Power Platform ecosystems over a nine-month contract period. The goal is to ensure continuous system functionality, enhance digital workflow capabilities, and align platform usage with municipal operational requirements.

Scope of Work

• Provide ongoing technical support and troubleshooting for SharePoint environments.
• Perform regular maintenance, updates, and performance optimization of platform components.
• Design, develop, and deploy custom applications, automated workflows, and reporting tools using the Microsoft Power Platform.
• Manage user provisioning, access controls, and data governance in accordance with municipal policies.
• Collaborate with internal stakeholders to identify improvement opportunities and implement scalable digital solutions.

Note: The provided tender excerpt does not outline detailed deliverables, service level agreements, or specific project milestones. Bidders are expected to propose comprehensive methodologies addressing these areas.

Technical Requirements

• Advanced proficiency in Microsoft SharePoint administration, configuration, and site management.
• Demonstrated capability in building and integrating solutions using Power Apps, Power Automate, Power BI, and related Power Platform connectors.
• Knowledge of cloud-based Microsoft ecosystem architecture, security frameworks, and data protection standards.
• Ability to troubleshoot platform errors, manage backups, and ensure high availability of critical municipal services.

Note: Specific version requirements, infrastructure constraints, or integration mandates are not detailed in the available documentation.

Skills Requirements

• Certified or verifiable experience in SharePoint development and administration.
• Strong low-code/no-code development skills using Microsoft Power Platform tools.
• Competency in requirement gathering, solution design, and agile project delivery.
• Effective communication and training abilities to support end-users and municipal staff.

Key Procurement & Compliance Requirements

• Bidders must operate within the KwaDukuza municipal jurisdiction to qualify for locality preference points.
• Preference scoring applies to Exempted Micro Enterprises (EMEs) and Qualifying Small Enterprises (QSEs), including businesses at least 51% owned by Black people.
• Mandatory submission of proof of municipal rates/taxes clearance, or a valid exemption affidavit/letter from a Ward Councillor.
• Bidders must not be listed on the National Treasury Defaulters Database and cannot be current employees of any organ of state.

Explanation of Unusual or Complicated Terms

• Closed Quotes: A formal procurement process where pre-invited suppliers submit physical, sealed bids by a strict deadline. Electronic, faxed, or late submissions are automatically disqualified.
• EME (Exempted Micro Enterprise): A South African procurement classification for very small businesses with annual revenue below a set threshold, granted simplified compliance requirements and preferential scoring.
• QSE (Qualifying Small Enterprise): A small business category with higher revenue limits than EMEs, eligible for additional preference points, particularly when meeting designated ownership criteria.
• Preference Points System: An evaluation model that awards bonus scoring for socio-economic objectives (e.g., local economic development, black empowerment) alongside price, meaning the lowest bid does not automatically win.