Objectives

The primary objective of this tender is to appoint a qualified service provider to deliver comprehensive security services at the Elliot Service Office in the Chris Hani District, Eastern Cape, for a period of six (6) months. The service aims to ensure the protection of departmental assets, personnel, clients, and information by establishing a secure environment through physical security, access control, patrolling, escorting, and prevention of unauthorized items entering or leaving the premises.

Scope

The scope encompasses the provision of security services including:

• Physical Security: Access control at vehicle/pedestrian entrances, administration blocks, and properties on site, including screening, searching, permit issuance, and record-keeping.
• Personnel Security: Patrolling perimeter fences, escorting visitors and service providers, and creating a secure environment for staff and visitors.
• Property Security: Preventing damage, theft, and investigating incidents related to departmental property.
• Patrol Monitoring & Response: Installation of patrol monitoring systems, 24-hour vehicle patrols, rapid response panic buttons, and quick response vehicles.
• Administrative Tasks: Maintenance of security registers (Occurrence Book, Visitor Register, Property Register, Prohibited Items Register, After Hours Register, Duty Roster, etc.), reporting, and documentation.

Technical Requirements

The technical specifications include:

• Provision of trained security personnel with appropriate PSIRA registration (Shift Supervisors Grade B, Security Guards Grade C).
• Security staff must be neatly dressed in identifiable uniforms, carry identification cards, and be equipped with necessary tools such as radios, batons, handcuffs, pepper spray, torches, metal detectors, and other specified equipment.
• Implementation of access control measures including screening, searching, permit management, and record-keeping.
• Installation and operation of patrol monitoring systems, CCTV surveillance, X-ray machines, walk-through metal detectors, and panic response equipment.
• Development and maintenance of comprehensive security registers and documentation, including occurrence books, visitor logs, property registers, prohibited items registers, and after-hours access logs.
• Availability of a fully operational security control center with 24/7 support, response vehicles, and communication facilities.
• Adherence to relevant legislation such as the Private Security Industry Regulation Act, Criminal Procedures Act, Firearm Control Act, Occupational Health and Safety Act, and Protection of Personal Information Act.

Skills Requirements

The successful bidder must demonstrate:

• At least two (2) years of experience in guarding and related security duties, with at least one (1) of its directors having a minimum of five (5) years’ experience managing security services.
• Security officers with a minimum of three (3) years’ experience in guarding services and supervisors with at least five (5) years’ experience in security management.
• Personnel trained in emergency response, firefighting, and familiar with relevant security legislation and operational procedures.
• Personnel capable of effective communication in English and the dominant local language, with proper presentation and health standards.
• Ability to operate security equipment, maintain registers, and adhere to health and safety regulations.
• Proven track record of providing security services in similar government or institutional environments.