Rfq: Provision of Gp (great Plain) Support Services

JDAICT/GP/001/2026

See details below or the tender documentation

Tender Closed on: 2026-06-30 12:00

Johannesburg Development Agency

Computer Software Supply and License Management, ICT Hardware, Software And Network Support Services, Information and Communications Technology

Gauteng, Johannesburg

Johannesburg Development Agency

Johannesburg Development Agency Tenders

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Bid Description: RFQ: PROVISION OF GP (GREAT PLAIN) SUPPORT SERVICES

Contract Number : JDAICT/GP/001/2026
Closing Date: 30/06/2026 12:00 PM
Compulsory Briefing: No

  


IMPORTANT NOTICE: ISSUING OF APPOINTMENT LETTERS FOR RENDERING OF SERVICES TO SERVICE PROVIDERS

The JDA has recently received falsified emails claiming that the JDA has appointed certain service providers for the provision of services. This communique serves to confirm that all letters of appointment are issued on the official JDA letterhead and signed by the JDA’s Chief Executive Officer (CEO) or Chief Financial Officer (CFO) only and will ALWAYS be communicated to any appointed service providers by a JDA official who has the designated authority to do so.

BACK TO: Current RFQs

Tender Summary

Objectives

The primary objective of this tender is to select a qualified service provider to support Microsoft Dynamics Great Plain (GP 10.0). The provider will deliver support services to ensure the effective operation and maintenance of the GP application for the Johannesburg Development Agency (JDA).

Scope

The scope involves appointing a capable service provider to provide support for Microsoft Dynamics Great Plain (GP 10.0). The provider must demonstrate capacity, knowledge, and experience to undertake the following:

  • Support and maintenance of Microsoft Dynamics GP 10.0
  • Provision of technical assistance and troubleshooting
  • Ensuring system stability and performance
  • Delivering support until all tasks are completed

Technical Requirements

  • Proven experience with Microsoft Dynamics GP 10.0
  • Capacity to provide support services as per the scope outlined
  • Ability to demonstrate relevant knowledge and technical expertise
  • Pricing based on specified hourly rates and total support hours (e.g., 80 support hours)
  • Compliance with the pricing and submission instructions detailed in the tender documentation
  • Provision of proof of certification as a Microsoft partner for Great Plains Dynamics

Skills Requirements

  • Extensive experience with Microsoft Dynamics GP 10.0 support and maintenance
  • Technical expertise in system troubleshooting, configuration, and support
  • Ability to demonstrate capacity to handle support tasks effectively
  • Knowledge of system integration, upgrades, and performance optimization
  • Strong communication skills for technical support and reporting
  • Understanding of project management principles related to support services
This summary is AI generated. Download the tender documents for all the information.

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