Rfq: Provision of Sage Intaact Support Services for 12 Months

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Tender No: JDAICT/SAGE SUPPORT /001/2026

Briefing Meeting: See details below or the tender documentation

Tender Closing Date: Tender Closed on: 2026-07-30 12:00

Required At: Johannesburg Development Agency

Tender Category: Computer Software Supply and License Management, ICT Hardware, Software And Network Support Services, Information and Communications Technology

Tender Location: Gauteng, Johannesburg

Tender Department/Company: Johannesburg Development Agency

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Bid Description: RFQ: PROVISION OF SAGE INTAACT SUPPORT SERVICES FOR 12 MONTHS

Contract Number : JDAICT/SAGE SUPPORT /001/2026
Closing Date: 30/07/2026 12:00 PM
Compulsory Briefing: No

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IMPORTANT NOTICE: ISSUING OF APPOINTMENT LETTERS FOR RENDERING OF SERVICES TO SERVICE PROVIDERS

The JDA has recently received falsified emails claiming that the JDA has appointed certain service providers for the provision of services. This communique serves to confirm that all letters of appointment are issued on the official JDA letterhead and signed by the JDAâ€™s Chief Executive Officer (CEO) or Chief Financial Officer (CFO) only and will ALWAYS be communicated to any appointed service providers by a JDA official who has the designated authority to do so.

BACK TO: Current RFQs

Tender Summary

Objectives

The primary objective of this tender is to appoint a qualified service provider to supply and deliver Sage Support Services for a period of 12 months. The support aims to ensure effective third-party integration, backup and business continuity, security, data migration, and real-time reporting functionalities within Sage Intaact and Sage People 300 systems.

Scope

The scope of work includes:

Provision of Sage Intaact support, including third-party integration, data migration, and support for approximately 300 Sage People users.
Support for Sage People 300, including support for HR and payroll modules.
Implementation of backup and business continuity measures.
Ensuring system security.
Development and maintenance of bespoke reports that update automatically in real-time, reflecting payments, invoices, and contract balances.

The duration of the support service is 12 months from the appointment date.

Technical Requirements

Demonstrated capacity, knowledge, and experience in Sage Intaact and Sage People 300 support services.
Proven experience in third-party system integration with Sage Intaact.
Ability to perform minimal data migration from legacy systems to Sage Intaact.
Support for real-time automated reporting linked to payments, invoices, and contract balances.
Provision of qualified personnel with relevant certifications, including Sage Intacct Implementation or Accounting Certification, and Sage People 300 Support or Payroll Certification.
Compliance with data security, backup, and business continuity standards.

Skills Requirements

Minimum 5-10 years’ hands-on experience in Sage Intaact support services, including system integration and data migration.
Minimum 5-10 years’ experience supporting Sage People 300, with expertise in HR and payroll modules.
Qualified support consultants with relevant certifications such as Sage Intacct Implementation/Accounting Certification and Sage People 300 Certification.
Strong technical skills in system integration, real-time reporting, and data security.
Ability to provide bespoke reports that are automatically updated in real-time.
Experience in supporting backup, security, and business continuity processes.

This summary is AI generated. Download the tender documents for all the information.

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