Service Provider for Fraud Hotline

Q11735/2025

See details below or the tender documentation

Tender Closed on: 2025-10-31 11:00

South African National Biodiversity Institute

Contact Centre and Call Centre Solutions, Hotlines and Helplines, Information and Communications Technology, Outsourcing and Concessions

Eastern Cape, Free State, Gauteng, KwaZulu-Natal, Limpopo, Mpumalanga, North West, Northern Cape, Western Cape

South African National Biodiversity Institute

South African National Biodiversity Institute Tenders

Account Functions

You will need an account login to View Tender Documents, Create a Business Listing on the site or to add your details to show your interest in joining a Joint Venture or working as subcontractor for this tender


  • Sign Up
Or Login Using
Please wait. Signing you in...
Or Login Using
Please wait. Signing you in...
Lost your password? Please enter your username or email address. You will receive a link to create a new password via email.

Location: : South Africa

Q11735/2025

Request to appoint a service provider for the management of the fraud hotline at the South African National Biodiversity Institute.

Submission of proposals

Proposals must be emailed to [email protected]

Application process

Download the relevant documents listed on this page to learn about the application process and download Government Procurement Conditions of Contract.

PLEASE NOTE: Emailed applications must not be more than 10MB

Bid type: Quotation (under R1 000 000.00)

SCM contact person:
Ms. Ripfumelo Fumani
Tel: (012) 843 5000
E-mail: [email protected]

Technical queries:
Ms Nomzamo Radebe
Tel.: 012 843 5000
E-mail: [email protected]


Tender Summary

Objectives

The primary objective of this tender is to appoint a qualified service provider to manage the Fraud Hotline at the South African National Biodiversity Institute (SANBI). The service aims to establish an independent, effective anti-fraud and corruption hotline that will assist SANBI in preventing, deterring, and detecting fraudulent and corrupt activities within the organization.

Scope

The scope of work includes:

  • Managing the fraud hotline on behalf of SANBI.
  • Providing assessment within 5 days of contract award.
  • Administering hotline services, including incident reporting, confidentiality, and anonymity of callers.
  • Delivering monthly incident summaries.
  • Ensuring the hotline is accessible via multiple reporting channels.

Technical Requirements

The technical requirements for the service provider include:

  • Provision of a 24-hour hotline service with multiple reporting channels.
  • Implementation of a secure and confidential reporting system.
  • Assessment and reporting of incidents within specified timeframes.
  • Development of a detailed project plan outlining rollout, methodology, and outputs.
  • Demonstration of understanding of SANBI’s scope, resources, and potential challenges.
  • Provision of relevant experience, skills, and competencies of personnel involved.
  • Submission of reference letters from at least three recent clients for similar services.

Skills Requirements

The skills and experience required from the service provider include:

  • More than nine (9) years of relevant experience in anti-fraud and corruption hotline services.
  • Proven experience with at least ten (10) clients in hotline administration, including details of projects and contract values.
  • Qualified personnel with expertise in fraud, corruption, Public Finance Management Act, and related legislation.
  • Project team members with significant experience, including a project team leader with over five (5) years of relevant experience.
  • CVs demonstrating relevant qualifications, experience, and expertise of personnel directly engaged in hotline management.
  • Ability to develop and implement a comprehensive project plan covering scope, methodology, and outputs.
This summary is AI generated. Download the tender documents for all the information.

How to Submit a Response / Quote to this Tender

The information needed for submitting your quote is in the description of the tender and the Tender Documents. You will also need documents and templates supplied by the entity that issued the tender, in order to supply the correct business and quote information.

To get the Tender Documents, click on the “Download Tender Documents” button below. This will take you to the Download page for this specific tender. To download the documents, you will need to create a Free Download account and then Login to this account. There is a Registration and Login form on the Download page, or above the tender description on this page. There are also Register and Login links at the top of all pages of this website.

Once you have the Tender Documents, complete them with your details and the quote details and submit to the entity or organisation that issued the tender. The details and method to submit are in the tender description and the tender documents.

Joint Ventures, Consortia and Subcontracting:

Most large tenders are composed of tasks in a number of different fields, and it is not always possible for a single company to cater for all of them, and therefore Joint Ventures and Consortia are formed to then submit a tender together.

Government tenders are also requiring the subcontracting of a percentage of the tender work, and the trouble is then finding Subcontractors to comply with the tender requirements

To assist companies with finding tender partners and subcontractors, you can now submit your contact details and company information on this page, so other interested parties can contact you for purposes of forming Joint Ventures and subcontracting

You will need to supply your details on every tender you are interested in tendering for. For this you need an active Business Listing - Register and Login at My Account to create a Business Listing

NOTE: This is not a tender application form, it is meant to facilitate the meeting of partners to form a Joint Venture or Subcontractor relationship for this tender only


To submit your details for this tender, you will need to Register an account - see the Registration form on this page or go to My Account

If you already registered, please login at My Account

You will also need to create a Business Listing in order to show your information here

Potential Subcontractor and Joint Venture Partners

To view a list of Businesses that match the Categories of this tender,
please Subscribe to a Paid Notification Plan

(If you are already a Paid Subscriber - not Trial, please Login to view this information on this tender)

Why not let us send tenders to your inbox?

from R120 per month