Objectives

The primary objective of this tender is to appoint a qualified service provider to manage the Fraud Hotline at the South African National Biodiversity Institute (SANBI). The service aims to establish an independent, effective Anti-Fraud and Corruption Hotline that helps prevent, deter, and detect fraudulent and corrupt activities within SANBI.

Scope

The scope of work includes:

• Providing 24-hour hotline services with multiple reporting channels
• Reporting incidents to SANBI
• Generating monthly summary reports
• Ensuring confidentiality and anonymity of callers
• Executing the project virtually at the designated location
• Commencing the assessment within 5 days of contract award

Technical Requirements

The technical specifications for the service provider include:

• Provision of a 24-hour hotline with multiple reporting channels
• Incident reporting and management to SANBI
• Monthly reporting and summaries
• Maintaining confidentiality and caller anonymity
• Implementation of a comprehensive project plan covering scope understanding, methodology, and implementation steps
• Demonstration of relevant experience and expertise in hotline management and fraud prevention
• Provision of qualified personnel with experience in fraud and corruption legislation, including CVs and track records
• Adherence to SANBI’s privacy and data protection policies

Skills Requirements

The successful bidder must demonstrate:

• At least 9 years of relevant experience in hotline services or related fraud prevention activities
• Experience working with multiple clients, with a minimum of 10 clients previously served
• Provision of at least three recent reference letters from clients for similar services within the last five years
• Qualified personnel including a Project Team Leader with over 5 years’ experience and team members with relevant expertise (minimum 4 years’ experience)
• Capability to develop and execute a detailed project plan with clear milestones and outputs
• Knowledge of relevant legislation such as the Public Finance Management Act and anti-corruption laws
• Ability to ensure confidentiality, security, and anonymity of hotline callers