Objectives

The primary objective of this tender is to procure a portering service at RK Khan Hospital for a duration of two months. The service aims to support hospital operations by providing porters to assist with patient transfer, delivery of equipment, documents, and other materials, as well as supporting emergency and routine hospital functions.

Scope

The scope includes the provision of portering and messenger services at RK Khan Hospital, covering:

• Patient transfer within hospital premises, including assistance with luggage and escorting patients to wards and departments.
• Transporting medical and allied equipment, ensuring safety and safeguarding against damages or theft.
• Delivering patient medical notes, specimens, medication, linen, and other materials across hospital departments.
• Supporting emergency responses, including assisting medical staff and removing corpses to mortuary.
• Providing services during specified shifts (day and night) over a two-month contract period.
• Ensuring staff are trained, uniformed, and adhere to hospital policies and safety standards.

Technical Requirements

The technical scope specifies:

• Provision of 14 porters, including 1 team leader, for 7 days a week, including public holidays.
• Shift hours: Day shift (06h00-18h00) and Night shift (18h00-06h00).
• Use of assistive devices such as wheelchairs, stretchers, trollies, and carts for patient and equipment transfer.
• Transport of medical oxygen, ambulance stretchers, and handling of medical equipment with care.
• Adherence to hospital protocols, infection control, occupational health and safety, and patient rights.
• Provision of uniforms, PPE, and training for staff prior to contract commencement.
• Compliance with hospital standards, including occupational health, safety, and security protocols.

Skills Requirements

The tender requires bidders to demonstrate:

• Experience in portering and messenger services, with detailed CVs of supervisors/team leaders showing relevant experience (minimum 3 years for supervisory staff).
• Financial capacity to sustain the service, including a detailed plan for financing and payment intervals.
• Ability to develop and execute a detailed project roll-out plan covering inception, launch, and monitoring.
• Compliance with all mandatory and administrative requirements, including valid BBBEE certificates, SANAS-accredited sworn affidavits, and updated CSD registration.
• Capacity to meet the minimum qualifying score of 70 points based on experience, financial capacity, and project plan.
• Provision of trained, uniformed staff familiar with hospital protocols and safety standards.
• Demonstrated understanding of hospital-specific needs such as patient handling, equipment transport, and emergency support.