Objectives

The primary objective of this tender is to procure training services for recognised Shop Stewards. The training aims to equip participants with knowledge of their rights, duties, and functions, including trade union recognition, collective bargaining, dispute resolution, disciplinary and grievance processes, and relevant employment legislation such as the Labour Relations Act and Basic Conditions of Employment Act. Additionally, the training seeks to develop practical skills in communication, negotiation, conflict resolution, consultation, ethical conduct, and effective workplace representation.

Scope

The scope of work includes providing training for six participants, covering:

• The rights, duties, functions, and limitations of Shop Stewards
• Trade union recognition and organisational rights
• Collective bargaining and agreements
• Industrial action and workplace dispute resolution
• Disciplinary, grievance, and incapacity processes
• Principles of procedural and substantive fairness
• Employee representation during workplace processes
• Application of key employment legislation (Labour Relations Act, Basic Conditions of Employment Act)
• Development of practical skills in communication, negotiation, conflict resolution, consultation, and ethical conduct

The training should be delivered in person, incorporating practical case studies, group discussions, and workplace-based scenarios. Facilitators must provide learner materials, attendance registers, and certificates of completion.

Technical Requirements

• Provision of a detailed training programme, methodology, and sample course materials as part of the proposal
• Facilitation by qualified trainers with relevant experience
• Facilitators must have qualifications in Labour Law or an LLB with specialisation, and a minimum of 10 years' practical labour relations experience
• Provision of learner materials, attendance registers, and certificates of completion
• Be an accredited training provider with valid Education and Training Quality Assurance (ETQA)/Quality Council accreditation

Skills Requirements

• Demonstrable experience in designing and facilitating labour relations or shop steward training for at least five years
• Proven experience in delivering training on the Labour Relations Act, Basic Conditions of Employment Act, collective bargaining, disciplinary processes, grievance management, and dispute resolution
• Qualified facilitators with expertise in Labour Law or related fields, with at least 10 years' practical experience in labour relations
• Ability to develop and deliver comprehensive training programmes incorporating practical case studies and workplace scenarios
• Accreditation with relevant Education and Training Quality Assurance bodies