Objectives

The primary objective of this tender is to appoint a qualified service provider to develop comprehensive processes, procedures, and programs for Facilities Management (FM) and Occupational Health and Safety (OHS). The initiative aims to address gaps in standardized documentation, risk-based procedures, and structured training within the Facilities Management Unit, ensuring regulatory compliance, operational efficiency, and enhanced safety standards. The provider will bring objective insights, specialist knowledge, and facilitate the integration of health and safety risk management principles into day-to-day operations, aligned with local regulations, ISO standards, and global best practices.

Scope

The scope of work includes, but is not limited to:

• Development of processes and workflows for Facilities Management operations.
• Drafting user-friendly Standard Operating Procedures (SOPs) aligned with ISO 41001, ISO 45001, and legal frameworks.
• Conducting task/job analysis for critical FM functions and roles, highlighting safety-critical tasks and competency requirements.
• Applying Hazard Identification and Risk Assessment (HIRA) methodology to tasks and developing Safe Work Procedures (SWPs).
• Designing practical inspection checklists for routine building maintenance inspections.
• Providing digital templates and guidance for internal use and updates.
• Conducting Training Needs Analysis (TNA) to identify skill gaps related to technical and OHS aspects.
• Recommending and facilitating structured training programs and workshops for process owners.
• Ensuring proper documentation handover and knowledge transfer to process owners.

Technical Requirements

The technical requirements for the service provider include:

• Minimum of 8 years of relevant experience in facilities management documentation, process development, and safety documentation.
• Ability to develop detailed process maps, workflows, and decision points for FM operations.
• Drafting clear, ISO-compliant SOPs for FM and OHS functions.
• Performing task/job analysis with emphasis on safety-critical activities and competency needs.
• Applying HIRA methodology to identify risks and develop corresponding SWPs.
• Designing inspection checklists and providing digital templates for routine inspections.
• Conducting comprehensive training needs assessments and recommending tailored training programs.
• Facilitating workshops and ensuring effective knowledge transfer to process owners.

Skills Requirements

The successful bidder must demonstrate:

• Extensive experience (minimum of 8 years) in facilities management process and documentation development.
• Proven expertise in occupational health and safety management systems, risk assessment, and safety documentation.
• Strong capability in process mapping, workflow design, and SOP drafting aligned with ISO standards.
• Experience in conducting training needs analysis and delivering structured training/workshops.
• Ability to develop practical inspection tools and digital templates for internal application.
• Excellent project management and stakeholder engagement skills to facilitate workshops and ensure knowledge transfer.
• Knowledge of local regulatory requirements, ISO standards, and global best practices in facilities management and occupational health and safety.