Objectives

The primary objective of this tender is to appoint a service provider capable of delivering an integrated Employee Health, Wellness, and Work-life Balance Programme to the CCMA for a period of thirty-six (36) months. The programme aims to promote organizational performance, service excellence, and employee well-being through a comprehensive, preventative, and responsive wellness model that fosters resilience, inclusivity, and a healthy organizational culture. Specific objectives include providing confidential support services, data-driven insights for decision-making, and promoting a healthy, safe, and inclusive work environment across all CCMA regions and employment categories.

Scope

The scope encompasses the delivery of a Life Balance Programme with core elements such as:

• Management of Employee Wellness Day coordination and data capturing.
• Provision of wellness exhibitions and assessments at appropriate centers, including full blood pathology, tailored coaching, and reports.
• Delivery or facilitation of various support programmes including Parenting Support, Flexible & Hybrid Work psychosocial risk mitigation, Time Management workshops, Pre-Retirement, and Family Support interventions.
• 24/7/365 toll-free counselling services in all South African languages, with rapid appointment scheduling, face-to-face or virtual counselling, trauma debriefing, crisis and grief support, stress resilience training, and conflict management interventions.
• Provision of professional advice, support to managers, and organizational health and performance management.
• Reporting and administrative management, including participation dashboards and regular feedback sessions.
• Marketing, communication, and organizational development activities, including wellness articles and capacity building training topics.

Technical Requirements

The service provider must meet the following technical requirements:

• Deliver a fully managed, voluntary, needs-driven wellness programme accessible across all regions and employee categories.
• Conduct assessments, blood pathology, and tailored coaching at accredited wellness centers, with comprehensive reporting.
• Provide confidential, multidisciplinary counselling services, including crisis, trauma, and grief support, with a rapid response time (first appointment within 24-48 hours).
• Offer onsite trauma debriefing within 24 hours for critical incidents and facilitate psychosocial risk mitigation workshops.
• Implement a robust management, administration, and reporting system with monthly, quarterly, and annual reports.
• Assign a dedicated Client Relationship Manager and demonstrate extensive experience in employee wellness programmes.
• Develop and execute marketing and communication strategies, including monthly wellness articles aligned with national health calendars.
• Provide training and capacity building on mental health, stress management, trauma awareness, leadership coaching, and diversity inclusion.
• Ensure compliance with confidentiality, ethics, and legal standards, including adherence to the Protection of Personal Information Act (POPIA).
• Maintain a qualified multidisciplinary team of professionals, with certification and registration proof, and a comprehensive database of subject matter experts.

Skills Requirements

The successful bidder must possess the following skills and experience:

• Extensive track record in delivering comprehensive employee wellness programmes, including health assessments, counselling, and organizational health initiatives.
• Proven ability to manage confidential and sensitive information ethically and in compliance with POPIA.
• Strong project management skills, including planning, execution, and reporting of wellness activities.
• Expertise in mental health, psychosocial risk mitigation, trauma debriefing, and resilience training.
• Capability to provide professional advice and training to organizational leaders and managers on employee support and workplace issues.
• Experience in developing and implementing marketing and communication strategies for wellness programmes.
• Qualified multidisciplinary team members, including registered health professionals, psychologists, social workers, and wellness coaches.
• Ability to deliver services in multiple South African languages and across diverse regions.
• Demonstrated capacity to monitor, evaluate, and report on programme effectiveness and organizational impact.