Appointment of a Service Provider to Render Travel Reservation Services for the Department of Water and Sanitation Gauteng Provincial Office Main Account for a Period of 36 Months

W11563

2026-05-20 10:00

Tender Closed on: 2026-06-10 11:00

Travel agency, tour operator, reservation service and related activities

Gauteng, Pretoria

Department of Water and Sanitation

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Tender Number: W11563
Department: Water and Sanitation
Tender Type: Request for Bid(Open-Tender)
Province: Gauteng
Closing Date: Wednesday, 10 June 2026 - 11:00
Place where goods, works or services are required: 285 Francis Baard street, Bothongo Plaza (East) - Pretoria CBD - Pretoria - 0002
Special Conditions: N/A
ENQUIRIES:
Contact Person: Patrick Mabasa
Email: [email protected]
Telephone number: 012-392-1471
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: Yes Is it compulsory? NO
Briefing Date and Time: Wednesday, 20 May 2026 - 10:00
Briefing Venue: Microsoft Teams meeting Join: https://teams.microsoft.com/meet/341667426758992?p=WEwtDtn55oIgo0Y5Y2

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to appoint a qualified service provider to render comprehensive travel reservation services for the Department of Water and Sanitation Gauteng Provincial Office Main Account. The selected provider will facilitate efficient booking and management of various travel-related services to support the department's operational needs over a period of 36 months.

Scope

The scope of the services includes, but is not limited to:

  • Booking and management of international, regional, and domestic air travel, including re-issues and refunds
  • Car rental services across domestic, regional, and international locations
  • Transfers and shuttle services within various regions
  • Accommodation bookings domestically, regionally, and internationally
  • Bus/coach and train bookings (international)
  • Visa assistance, courier services for travel documentation, and SMS notifications
  • Parking bookings, cancellations, and changes to bookings
  • After-hours services and ad-hoc or customized reports
  • Travel lodge card reconciliation, debtors account reconciliation, and e-hailing services
  • Additional services as specified by the department

The services are to be provided over a period of 36 months, covering all travel reservation needs of the department's Gauteng Provincial Office Main Account.

Technical Requirements

The service provider must demonstrate the ability to:

  • Provide a comprehensive booking and reservation system capable of handling both traditional and online bookings
  • Offer reliable and efficient transaction processing for various travel services
  • Support integration with existing systems for reconciliation and reporting
  • Ensure secure handling of travel documentation and personal data
  • Deliver timely SMS notifications and updates to travelers
  • Offer 24/7 after-hours support and services
  • Generate detailed reports, including ad-hoc and customized reports, for management and auditing purposes
  • Maintain high standards of customer service and support

Skills Requirements

The successful bidder must possess:

  • Proven experience in travel reservation and booking services, preferably within the public sector or similar government departments
  • Technical expertise in reservation systems and integration capabilities
  • Strong customer service and communication skills
  • Ability to handle complex travel arrangements and multiple service components
  • Knowledge of visa processes, courier logistics, and related travel documentation procedures
  • Capacity to provide timely and accurate reporting and reconciliation services
  • Experience in managing ad-hoc and customized reporting requirements
  • Competence in handling secure data and ensuring confidentiality
This summary is AI generated. Download the tender documents for all the information.

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