Appointment of a Suitable Service Provider for the Maintenance and Support of Cohecity/veritas Netbackup Software and Quantum Library for a Period of Twelve (12) Months

RFQ/IT/2026/10251880/23

See details below or the tender documentation

2026-06-08 12:00

Computer Backup Hardware, Software and Support, Computer Software Supply and License Management, ICT Hardware, Software And Network Support Services, Information and Communications Technology

Gauteng, Johannesburg

South African Broadcasting Corporation Limited

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South African Broadcasting Corporation Limited Tenders

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Tender Number: RFQ/IT/2026/10251880/23
Department: South African Broadcasting Corporation Limited
Tender Type: Request for Quotation
Province: National
Closing Date: Monday, 08 June 2026 - 12:00
Place where goods, works or services are required: Corner Artillery and Henley Road - Auckland Park - Auckland Park - 2006
Special Conditions: N/A
ENQUIRIES:
Contact Person: Blonde
Email: [email protected]
Telephone number: 011-714-4644
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: NO Is it compulsory? NO
Briefing Date and Time:
Briefing Venue:

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to appoint a suitable service provider to perform maintenance and support services for Cohecity/Veritas Netbackup Software and Quantum Library systems. The engagement aims to ensure continuous, reliable operation of the backup infrastructure, including hardware and software components, over a period of twelve (12) months. The service provider will be responsible for providing immediate support in case of system failures, maintaining hardware and software, and ensuring optimal performance of the backup environment.

Scope

The scope of the project includes:

  • Provision of maintenance and support for 5 Quantum LTO-7 Tape drives.
  • Support for Cohecity/Veritas Netbackup Software licenses.
  • Support for Quantum Scalar i500 hardware, including base systems, expansion modules, and tape drive modules.
  • Capacity reporting and monitoring throughout the contract period.
  • Monthly reporting on support SLA performance.
  • Implementation of a clear callout and escalation procedure.
  • Support services to be available 24x7x365 with a maximum 4-hour turnaround time for system failures.
  • Support from certified technicians/engineers with OEM partnership status.

The scope is strictly limited to maintenance and support, with no commitments to extended subscriptions beyond the 12-month period.

Technical Requirements

The technical requirements include:

  • Provision of certified technicians/engineers capable of supporting Cohecity/Veritas Netbackup Software and Quantum hardware.
  • Support SLA of 24x7x365 with a 4-hour response time for system failures.
  • Support for Quantum Scalar i500 hardware, including base system, expansion modules, and tape drives.
  • Capacity monitoring and reporting as part of the contractual obligations.
  • Monthly performance reports on SLA adherence.
  • Clear callout and escalation procedures.
  • Engagement with OEM partners for hardware and software support.

Skills Requirements

The service provider must demonstrate:

  • Authorized support and maintenance capabilities for Cohecity/Veritas Netbackup Software licenses.
  • Authorization to support Quantum Scalar i500 hardware and Quantum tape drives.
  • Certified technicians/engineers with OEM partnership status.
  • Experience in supporting enterprise backup solutions, including hardware and software components.
  • Ability to provide 24x7 support with a guaranteed 4-hour response time.
  • Capability to deliver capacity reporting, monitoring, and monthly SLA performance reports.
  • Proven track record through reference letters for similar projects involving hardware support and backup software maintenance.
This summary is AI generated. Download the tender documents for all the information.

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