Objectives

The primary objective of this tender is to appoint a qualified and experienced service provider to deliver crowd management training that equips learners with the necessary skills and knowledge to manage crowds effectively and lawfully, emphasizing human rights and compliance with relevant legislation.

Scope

The scope of work includes:

• Conducting assessments, moderation, verification, and certification of learners.
• Providing skilled facilitators for training at municipal venues, tailored to different learner levels.
• Assisting with coordination, monitoring, and reporting on training progress and attendance.
• Delivering training on tactical crowd management, legal compliance, conflict resolution, use of force protocols, and emergency procedures.
• Providing all learning materials, stationary, and venue arrangements.
• Ensuring training is accessible in multiple languages (Xhosa, English, Afrikaans).
• Accommodating customisation based on municipal core functions and learner needs.

Technical Requirements

The service provider must:

• Be accredited by SASSETA for riot and crowd control courses.
• Provide proof of experience, assessment, moderation, verification, and certification capabilities.
• Conduct pre-assessments and register learners on the NLRD where applicable.
• Supply all training materials, stationary, and venue facilities.
• Offer training that covers tactical crowd analysis, legal compliance (Regulation of Gatherings Act, SAPS Act, Municipal Policing Standards), and operational readiness.
• Ensure training duration and content are aligned with unit standards and assessment requirements.
• Deliver training in accordance with nationally accepted norms and standards, with reports on learner progress.
• Maintain adequate insurance and provide proof of professional indemnity insurance.

Skills Requirements

The service provider must demonstrate:

• Experience in delivering crowd control and law enforcement training.
• Qualified facilitators trained in crowd psychology, conflict resolution, use of force, legal rights, and emergency procedures.
• Ability to customise training content to different learner levels and operational contexts.
• Capacity to provide comprehensive assessment, moderation, and certification services.
• Proficiency in delivering training in multiple languages (Xhosa, English, Afrikaans).
• Experience in monitoring and reporting learner progress and attendance.
• Provision of all necessary learning materials and venue arrangements.