Appointment of Service Provider to Replace Out of Warranty Unsupported Disaster Recovery and Backup San Storage

Eastern Cape - Social Development Tenders

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Tender Number: SCMU4-25/26-00010
Department: Eastern Cape - Social Development
Tender Type: Request for Bid(Open-Tender)
Province: Eastern Cape
Closing Date: Monday, 06 October 2025 - 11:00
Place where goods, works or services are required: 7 Beatrice Street - King Williams Town - King Williams Town - 5600
Special Conditions: Compulsory briefing session will be conducted on 15 September 2025 at 10h00 at Department of Social Development, Ground Floor Boardroom, One Vision Building (Erf 5000) next to Office of Premier in Bhisho
ENQUIRIES:
Contact Person: Veliswa Matha
Email: [email protected]
Telephone number: 064-608-2853
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: Yes Is it compulsory? Yes
Briefing Date and Time: Monday, 15 September 2025 - 10:00
Briefing Venue: Department of Social Development, Ground Floor Boardroom, One Vision Building (Erf 5000) next to Off

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to appoint a qualified service provider to replace the existing out-of-warranty, unsupported disaster recovery and backup SAN storage infrastructure for the Department of Social Development in the Eastern Cape. The project aims to enhance storage capacity, ensure data protection, enable seamless disaster recovery, and support future scalability and performance requirements.

Scope

  • Provision of scalable storage solutions with a capacity of 70TB to 80TB usable storage.
  • Implementation of a comprehensive backup and disaster recovery (DR) solution that supports automatic failover and data synchronization.
  • Transfer of all existing data from the current storage systems to the new infrastructure, with validation of complete data migration.
  • Provision of network equipment, including high-performance switches, cables, and accessories to ensure proper connectivity.
  • Design and deployment of storage hardware supporting features such as active-active architecture, enterprise availability (99.9999%), multi-controller redundancy, and non-disruptive upgrades.
  • Provision of a warranty and support plan for at least 5 years.
  • Provision of training for departmental staff on the new storage and backup systems, including certification if possible.
  • Validation of the new solution's functionality before handover.

Technical Requirements

Storage System

  • All Flash Array with built-in deduplication and compression.
  • Connectivity: 4 ports 16Gb FC I/O modules per controller.
  • Scalability to support future growth.
  • Support for both synchronous and asynchronous replication to at least two secondary arrays.
  • Enterprise availability of 99.9999% or better with no single point of failure.
  • Active-active architecture with load balancing among controllers.
  • Support for at least 60,000 snapshots per single LUN.
  • Virtualized management interfaces and support for multiple-controller redundancy.
  • Warranty and product support for a minimum of 5 years.

Backup and Disaster Recovery

  • Implementation of a backup and DR solution that supports automatic failover and data synchronization.
  • Provision of proof of complete data transfer from old to new storage systems.
  • Validation that the new solution is fully operational before handover.

Network Equipment

  • High-performance fibre channel switches supporting at least 16Gb/s SFP, with 24 ports each.
  • Support and licensing for active and licensed ports, with 5 years of support including next business day onsite service.
  • Provision of FC cables and accessories to ensure proper connectivity.

Additional Technical Conditions

  • Controllers must support multi-core processors.
  • Support for non-disruptive upgrades (NDU).
  • Support for virtualized management interfaces.
  • Support for multiple-controller redundancy.

Training & Support

  • Provision of comprehensive training on the new storage and backup systems, with certification if possible.
  • Warranty and support for at least 5 years.

Summary

The technical scope encompasses hardware procurement, data migration, system validation, training, and ongoing support, all aligned with best practices for enterprise storage and disaster recovery solutions to ensure data integrity, availability, and scalability for the Department's future needs.

This summary is AI generated. Download the tender documents for all the information.

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