Bid 2645s – Ict Network Maintenance and Support

BID - 2645S

See details below or the tender documentation

2026-10-07 11:00

Computer Networks Installation and Maintenance, ICT Hardware, Software And Network Support Services, Information and Communications Technology

Gauteng, Johannesburg

COJ - City Power

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COJ - City Power Tenders

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Tender Number: BID - 2645S
Department: City Power – Johannesburg
Tender Type: Request for Bid(Open-Tender)
Province: Gauteng
Closing Date: Wednesday, 07 October 2026 - 11:00
Place where goods, works or services are required: 40 Heronmere road - Reuven - Johannesburg - 2016
Special Conditions: 1. Enterprise owned by black people with at least 51% shareholding • 51% black people ownership = 10 points • Less than 51% black people ownership = 0 points Provide a valid and certified copy (not older than three (3) months) of BEE certificate / sworn affidavit, consolidated B-BBEE certificate from verification agency if bidder is JV/consortium and certified copies (not older than three (3) months of ID copies of owners) 10
ENQUIRIES:
Contact Person: THABILE MAHLANGENI
Email: [email protected]
Telephone number: 011-490-7794
FAX Number: 011-870-3717
BRIEFING SESSION:
Is there a briefing session?: NO Is it compulsory? NO
Briefing Date and Time:
Briefing Venue:

This tender is also available from www.etenders.gov.za


Tender Summary

Summary of Tender: ICT Network Maintenance and Support

Objectives

The primary objective of this tender is to engage a qualified service provider for the comprehensive maintenance, technical support, and incremental expansion of City Power Johannesburg’s ICT network infrastructure. The contract aims to guarantee high network availability, proactive performance monitoring, and rapid fault resolution through dedicated onsite expertise, vendor-backed support, and structured project management.

Scope of Work

  • Dedicated Onsite Engineering: Provision of a Level 3 Network Engineer for eight hours daily, five days per week.
  • Monitoring & Reporting: Deployment and management of a Network Availability and Performance Monitoring Tool, including monthly reporting.
  • Cabling & Installations: Installation of network points comprising CAT6 (or higher) cabling, RJ45 patch panel terminations, and double surface wall modules/plugs.
  • OEM Support Management: Securing and maintaining valid manufacturer support certificates for all contracted network hardware.
  • Spares Supply: Provision of critical replacement components (e.g., switch modules, supervisor engines) on an as-needed basis.
  • Ad-Hoc Resources: Provision of project coordination and administrative support as required.

Technical Requirements

  • Maintenance Strategy: Submission of a detailed maintenance plan outlining support methodologies, SLA compliance frameworks, resource allocation, and hardware/software repair protocols.
  • Vendor Accreditation: Valid partnership status with key technology providers (Huawei, Fortinet, and H3C).
  • Hardware Coverage: Active OEM support contracts covering specified equipment, including Huawei switches and wireless access points, H3C core switches, and Fortinet security appliances.
  • Safety Compliance: Full adherence to Occupational Health and Safety (OHS) legislation, including submission of a site-specific Health and Safety Programme and completion of Hazard Identification and Risk Assessments (HIRAs) prior to commencement.
  • Evaluation Threshold: A minimum technical functionality score of 80% is mandatory to advance to the financial evaluation stage.

Skills and Qualification Requirements

  • Technology-Specific Certifications: Personnel must hold recognized credentials aligned with the client’s infrastructure:
    • Huawei: HCIA, HCIP, HCIE (Routing & Switching)
    • Fortinet: NSE6 Specialist, FortiNAC Specialist
    • H3C: H3CNE, H3CSE, H3CIE-RS+
  • Scoring Mechanism: Points are awarded based on the quantity of valid certifications held by assigned technical staff per technology stack.
  • Proven Experience: Submission of verifiable reference letters from previous clients demonstrating comparable network maintenance and support projects.
  • Compliance Documentation: Valid B-BBEE certificate/affidavit, SARS Tax Clearance PIN/CSD number, and proof of municipal rates/lease agreement for local Johannesburg operations.

Key Terms and Service Explanations

OEM Support Certificates: Official documentation from Original Equipment Manufacturers confirming active maintenance agreements. These certificates guarantee firmware updates, security patches, bug fixes, and priority technical assistance for network hardware.

80/20 Preference Point System: A statutory procurement evaluation model where 80 points are allocated to competitive pricing and 20 points to socio-economic transformation goals, specifically targeting enterprises owned by black people (≥51%), black women (≥30%), and suppliers operating within the City of Johannesburg.

Non-Firm Pricing with Escalation Formula: Contract values may be adjusted periodically using a standardized mathematical formula that accounts for inflationary factors (e.g., labour, transport, materials). Typically, 85% of the bid price is subject to index adjustments, while 15% remains fixed to control overall costs.

Mandatory OHS Agreement: A legally binding framework under South Africa’s Occupational Health and Safety Act requiring contractors to appoint competent safety representatives, conduct pre-work medical fitness screenings, deliver safety inductions, maintain site hygiene, and immediately report incidents. Non-compliance permits immediate contract termination.

This summary is AI generated. Download the tender documents for all the information.

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