Objectives

The primary objective of this tender is to co-develop and provide co-pilot support for a Lo-Code/No-Code Permitting & Licensing Platform. This platform aims to modernize and streamline the permitting and licensing processes for municipalities, enhancing efficiency, speed, data-centric decision-making, and interoperability. It supports SALGA’s broader digital strategy to create smarter municipalities, improve customer and user experiences, and facilitate local economic development through efficient permit and license management.

Scope

The scope of work includes:

• Providing a customized, cloud-based Lo-Code/No-Code platform for permit and licensing processes.
• Enabling application, approval, and tracking of permits and licenses.
• Supporting offline data capturing with submission upon connectivity.
• Allowing assisted data capturing by municipal staff.
• Implementing role-based access control, multi-factor authentication, and security integrations.
• Integrating with municipal finance systems for data exchange and billing.
• Providing backend database replication to SALGA Datawarehouse/lake and/or direct integration.
• Embedding architecture for seamless integration with existing applications across cloud platforms (Azure, AWS, GCP, Huawei Cloud).
• Supporting AI model integration via Model-Context-Protocols.
• Generating unique smart barcodes linked to permits and approvals.
• Enabling search, retrieval, and report/dashboard generation with audit trails for accountability and compliance.

Technical Requirements

The technical specifications include:

• Utilization of a modern, post-2020 tech stack within a multi-cloud environment (Azure, AWS, GCP, Huawei Cloud).
• Support for SQL and NoSQL database structures for multi-cloud data mashups and Lakehouses.
• Web-based and mobile user interfaces that are customizable and workflow-heavy.
• Interoperability with existing municipal applications and systems.
• Security features including role-based access, multi-factor authentication, and integration with approved security solutions.
• Ability to generate and scan smart barcodes linked to permits.
• Capability to generate reports, dashboards, and maintain audit trails for compliance.
• Support for AI integration, workflows, and data validation within cloud platforms.

Skills Requirements

The bidder must demonstrate:

• Experience in maintaining and developing cloud-based Lo-Code/No-Code platforms utilizing interoperable technologies.
• Capability to operate within a multi-cloud environment (Azure, AWS, GCP, Huawei Cloud).
• Proficiency in database design supporting SQL and NoSQL structures for analytics and data mashups.
• Expertise in developing web and mobile interfaces with workflow automation capabilities.
• Ability to integrate AI models and agents into the platform using Model-Context-Protocols.
• Experience in security implementation, including role-based access, multi-factor authentication, and security monitoring.
• Proven track record in delivering scalable, interoperable, and customizable digital solutions for government or municipal entities.
• Qualified lead developers with relevant certifications, experience, and comprehensive profiles highlighting their expertise in similar projects.