For Appointment of Service Provider to Host and Manage the Anti-fraud Whistle Blowing Hotline for Pseta for a Period of Thirty-six (36) Months

RFP/2021/001411

See details below or the tender documentation

Tender Closed on: 2026-05-11 11:00

Computer Software Supply and License Management, Contact Centre and Call Centre Solutions, Hotlines and Helplines, ICT Hardware, Software And Network Support Services, Information and Communications Technology

Gauteng, Pretoria

Public Service Sector Education and Training Authority

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Tender Number: RFP/2021/001411
Department: Public Service Sector Education and Training Authority
Tender Type: Request for Quotation
Province: Gauteng
Closing Date: Monday, 11 May 2026 - 11:00
Place where goods, works or services are required: 177 DYER ROAD, HILLCREST OFFICE PARK, WOODPECKER BUILDING - HATFIELD - PRETORIA - 0083
Special Conditions: BIDS TO BE SUBMITTED TO [email protected], CC [email protected]
ENQUIRIES:
Contact Person: Ms Ursula Mathonsi
Email: [email protected]
Telephone number: 012-423-5700
FAX Number: 012-423-5755
BRIEFING SESSION:
Is there a briefing session?: NO Is it compulsory? NO
Briefing Date and Time:
Briefing Venue:

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to appoint a service provider responsible for hosting and managing the Anti-fraud Whistle Blowing Hotline for PSETA over a period of thirty-six (36) months. The service provider will facilitate confidential reporting of fraud and corruption incidents, provide training sessions, and develop communication tools to promote awareness and reporting mechanisms.

Scope

The scope of work includes:

  • Hosting and managing the anti-fraud hotline accessible via multiple channels, including a mobile application, 24/7, throughout the contract period.
  • Handling reports in all official South African languages.
  • Ensuring compliance with the Protection of Personal Information Act (POPIA).
  • Providing training sessions (12 sessions of 2 hours each) on fraud and corruption issues, including thought leadership.
  • Developing and distributing communication tools such as posters and awareness materials.
  • Implementing incident reporting mechanisms through various platforms, including an application ("app").

Technical Requirements

The technical requirements for the service provider include:

  • Design, development, and maintenance of a secure, user-friendly incident reporting application that supports all South African languages.
  • Provision of a 24/7 operational hotline with trained personnel to handle reports.
  • Compliance with POPIA for data privacy and confidentiality.
  • Regular reporting and documentation of incidents and activities.
  • Demonstration of capability to handle high volumes of reports and ensure data security.
  • Provision of training and awareness sessions as specified.

Skills Requirements

The successful service provider must possess:

  • Experience in managing confidential whistleblowing or incident reporting systems.
  • Technical expertise in developing and maintaining secure mobile applications and online reporting platforms.
  • Knowledge of South African legislation related to data privacy (POPIA) and anti-fraud measures.
  • Capacity to provide multilingual support in all official South African languages.
  • Proven track record in delivering training and awareness programs on fraud and corruption.
  • Strong project management and reporting skills to ensure timely delivery and compliance.
This summary is AI generated. Download the tender documents for all the information.

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