Invitation to Bidders to Submit Proposals for the Implementation of an Ai-powered Multi-channel Transactional Chatbot for the Companies and Intellectual Property Commission (cipc). .

CIPC BID NUMBER:10/2025/2026

See details below or the tender documentation

Tender Closed on: 2026-02-06 11:00

Information and Communications Technology, Software Programming and Application Development

Gauteng, Pretoria

Companies and Intellectual Property Commission

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Tender Number: CIPC BID NUMBER:10/2025/2026
Department: Companies and Intellectual Property Commission
Tender Type: Request for Bid(Open-Tender)
Province: Gauteng
Closing Date: Friday, 06 February 2026 - 11:00
Place where goods, works or services are required: 77 MEINTJIES STREET, SUNNYSIDE, “THE DTI” CAMPUS, PRETORIA. - SUNNYSIDE - PRETORIA - 0002
Special Conditions: WHERE BIDS SHOULD BE DELIVERED THE BID BOX IS SITUATED AT: AT THE MAIN GATE ON 77 MEINTJIES STREET, SUNNYSIDE, “THE DTIC” CAMPUS, PRETORIA. IMPORTANT TO NOTE: THE CIPC TENDER BOX HAS THE FOLLOWING DESCRIPTION: “CIPC TENDER BOX”. NOTE: IT IS THE RESPONSIBILITY OF THE PROSPECTIVE BIDDERS TO DEPOSIT TENDERS IN THE CORRECT BOX AND TENDERS DEPOSITED IN WRONG BOXES WILL NOT BE CONSIDERED AT MAIN GATE ON 77 MEINTJIES STREET
ENQUIRIES:
Contact Person: Ntombi Maqhula
Email: [email protected]
Telephone number: 012-394-5344
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: Yes Is it compulsory? Yes
Briefing Date and Time:
Briefing Venue: https://teams.microsoft.com/l/meetup-join/19%3ameeting_MmY1NzcxMTYtMDc3YS00YjBhLWI2ZDgtYjY2ODQ1Y2VhM

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to select a suitable service provider to implement an AI-powered multi-channel transactional chatbot for the Companies and Intellectual Property Commission (CIPC). The solution aims to enhance service delivery, automate interactions, and improve user engagement across various communication channels.

Scope

The scope encompasses the design, development, deployment, and integration of an AI-driven chatbot capable of handling multiple communication channels (such as web, mobile, social media, etc.). The project includes the provision of all necessary hardware, software, and support services to ensure a fully functional and operational chatbot system aligned with CIPC’s requirements.

Technical Requirements

  • Development of an AI-powered chatbot with natural language processing capabilities.
  • Multi-channel integration including web, social media, and other digital platforms.
  • Compliance with relevant standards and security protocols.
  • Integration with existing CIPC systems and databases.
  • User authentication and data privacy measures.
  • Provision of a user-friendly interface for both end-users and administrators.
  • Scalability to accommodate future growth and additional channels.
  • Implementation of analytics and reporting functionalities.

Skills Requirements

  • Expertise in AI and machine learning, particularly in chatbot development.
  • Experience with natural language processing (NLP) and understanding.
  • Proficiency in multi-channel system integration.
  • Strong software development and programming skills.
  • Knowledge of security standards and data protection regulations.
  • Ability to provide ongoing support and maintenance.
  • Experience working with government or public sector entities is advantageous.
  • Project management and stakeholder engagement skills.
This summary is AI generated. Download the tender documents for all the information.

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