Microsoft Licenses and Communication Services for a Period of Thirty-six (36) Months

NGB 004(2025/2026)

2026-02-12 11:00

Tender Closed on: 2026-02-24 11:00

Computer Software Supply and License Management, Information and Communications Technology

Gauteng, Pretoria

National Gambling Board of South Africa

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National Gambling Board of South Africa Tenders

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Tender Number: NGB 004(2025/2026)
Department: National Gambling Board of South Africa
Tender Type: Request for Bid(Open-Tender)
Province: Gauteng
Closing Date: Tuesday, 24 February 2026 - 11:00
Place where goods, works or services are required: 1085 Francis Baard - Hatfield - Pretoria - 0208
Special Conditions: Yes
ENQUIRIES:
Contact Person: Procurement Practitioner
Email: [email protected]
Telephone number: 010-003-3475
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: Yes Is it compulsory? Yes
Briefing Date and Time: Thursday, 12 February 2026 - 11:00
Briefing Venue: 1085 Francis Baard, Hatfield, Pretoria, 0028

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to procure Microsoft licenses and communication services for a period of thirty-six (36) months to support the operational needs of the National Gambling Board (NGB). The appointed service provider will be responsible for providing and maintaining Microsoft communication solutions, including licenses, telephony, hosting, security, storage, backup, support, and related services, ensuring seamless and reliable communication infrastructure for the NGB.

Scope

The scope encompasses the provision of:

  • Microsoft 365 Business Premium licenses for 65 users over 36 months
  • Microsoft Teams Phone Standard and Hosted SBC with ported numbers and setup
  • Mimecast Mega Plan email security and retention services
  • SIP channels and call rates (local, national, international, mobile)
  • Microsoft Power Apps per app for 36 months
  • Microsoft Defender for Cloud and Azure update manager
  • Support and maintenance for SharePoint, Exchange, OneDrive, Teams, Outlook
  • Proteus Cloud TMS licenses for 65 users, Auto Attendant, SBC devices
  • Azure Blob Storage and StorVault Backup for Microsoft 365
  • AI for Minutes Taking, DMARC, Defender for Identity, and compliance services
  • Transition support for existing telephone systems, including number porting and maintaining 99% uptime

The scope also includes support, support hours, and support rates, as well as the transfer of current data and seamless transition from existing telephony and communication systems.

Technical Requirements

  • Provision of Microsoft licenses (Microsoft 365 Business Premium, Power Apps, Defender for Cloud)
  • Setup and configuration of hosted SBC, telephony, and number porting
  • Implementation of Mimecast Mega Plan email security and retention
  • Provision of SIP channels with specified call ranges and rates
  • Storage solutions including Azure Blob Storage and StorVault Backup for Microsoft 365 data
  • Support and maintenance services, including specified support hours and rates
  • Transition and integration support for existing telephony and communication services
  • Uptime guarantee of 99%, with penalties for downtime below this threshold
  • Verification of bidder accreditation with Microsoft on Find the right app | Microsoft AppSource
  • Ownership and confidentiality of all data, documentation, and intellectual property rights with the NGB

Skills and Capabilities Requirements

  • Proven experience in providing Microsoft communication and licensing solutions
  • Technical expertise in configuring and supporting Microsoft 365, Teams, Power Apps, Defender, Azure services, and related cloud solutions
  • Experience in telephony systems, including Hosted SBC, auto-attendants, and number porting
  • Capability to support and maintain cloud storage and backup solutions
  • Ability to provide seamless transition and integration with existing telephony and communication infrastructure
  • Support team with adequate hours and rates for ongoing maintenance and support
  • Verification and accreditation with Microsoft for relevant communication designations
  • Strong project management and transition skills to ensure minimal disruption and adherence to service levels
  • Compliance with confidentiality, intellectual property, and data ownership requirements
This summary is AI generated. Download the tender documents for all the information.

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