Objectives

The primary objective of this tender is to appoint a qualified service provider to host, maintain, and update the municipal website of Umuziwabantu Local Municipality for a period of 36 months. The service provider must ensure the website is user-friendly, secure, and capable of supporting the municipality's communication, information dissemination, and service delivery needs. Key objectives include providing an intuitive interface, ensuring website security with SSL certificates, maintaining current content, updating information as requested, and supporting the municipality’s digital engagement efforts.

Scope

The scope of work encompasses:

• Hosting and maintaining the municipal website for 36 months.
• Migrating the existing website from its current host to the new hosting environment.
• Providing regular updates, content uploads, and changes upon request.
• Maintaining website tabs such as departments, contact info, political leadership, careers, tenders, resource centre, programmes, public notices, FAQs, and external links.
• Ensuring website security, including SSL certification and protection against attacks.
• Providing monthly analytics reports and daily backups stored for three months.
• Offering graphic design support (2 hours/month) for content updates and promotional materials.
• Providing technical support, monitoring, and disaster recovery measures.

Technical Requirements

• Secure hosting environment with SSL certificate.
• Reliable uptime with minimal service interruptions.
• Daily website backups with storage for three months.
• Implementation of security measures against cyber threats.
• Migration of existing website data and content.
• Content management system enabling easy updates and content uploads.
• Monthly Google Analytics reports on website traffic and user engagement.
• Provision of technical support and quarterly review meetings.
• Design and upload of new content, banners, notices, and updates as required.
• Support for adding new tabs and functionalities as per municipal needs.

Skills Requirements

• Web Developer: Minimum of 3 years’ experience in developing and maintaining municipal or similar websites, with a portfolio of relevant projects.
• Graphic Designer: Minimum of 3 years’ experience in digital content creation, with skills in visual design, branding, and content layout.
• Account Manager / Liaison Officer: Minimum of 3 years’ experience managing client relationships, coordinating content updates, and ensuring service delivery.
• Technical Support Staff: Proven ability to monitor website security, perform backups, and troubleshoot technical issues.
• All team members must demonstrate relevant experience through CVs, reference letters, and project portfolios.