Procurement of Ecm Opentext Software Licence Maintenance, Including Service and Technical Support in an Existing Private Local Cloud-based Model for a Period of Five (5) Years.

RFB147/25/26

See details below or the tender documentation

Tender Closed on: 2026-02-20 11:00

Computer Software Supply and License Management, ICT Hardware, Software And Network Support Services, Information and Communications Technology

Gauteng, Johannesburg

National Health Laboratory Service

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National Health Laboratory Service Tenders

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Tender Number: RFB147/25/26
Department: National Health Laboratory Service
Tender Type: Request for Bid(Open-Tender)
Province: National
Closing Date: Friday, 20 February 2026 - 11:00
Place where goods, works or services are required: 1 MODDERFONTEIN ROAD - SANDRINGHAM - JOHANNESBURG - 2494
Special Conditions: N/A
ENQUIRIES:
Contact Person: Zimasa Makhetha
Email: [email protected]
Telephone number: 011-386-6203
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: NO Is it compulsory? NO
Briefing Date and Time:
Briefing Venue:

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to procure and maintain the OpenText ECM (Enterprise Content Management) software licenses, including service and technical support, within an existing private local cloud-based environment. The contract aims to ensure ongoing license renewal, technical support, system maintenance, and potential expansion over a period of five (5) years, supporting the NHLS’s digital transformation, compliance, and operational efficiency.

Scope

The scope encompasses:

  • Renewal of existing OpenText ECM licenses and procurement of additional licenses for Extended ECM for Oracle EBS.
  • Provision of licenses for various OpenText components such as Content Suite Platform, Extended Workflow, Capture Centre, and others.
  • Maintenance, service, and technical support for the ECM suite within an existing private cloud infrastructure.
  • Support for system expansion, including additional licenses and development of new solutions based on evolving business needs.
  • Support for hybrid deployment environments, integrating on-premises and cloud components, with considerations for system upgrades and environment expansion.

Technical Requirements

The technical specifications include:

  • Provision of licenses for Content Suite Platform, Extended Workflow, Capture Centre, and other ECM modules, with specified quantities.
  • Support for existing infrastructure comprising Linux (Red Hat Enterprise Linux 7.7) and Windows Server 2016 environments.
  • System architecture supporting on-premises and private cloud deployment, including load balancing, external file storage (18TB), and integration with core NHLS systems.
  • Content Server version upgrade to latest release (currently 16.2.9) and compatibility with existing hardware and operating systems.
  • Support for system components such as Content Server, OTDS/System Center, eLink Server, and other associated services.
  • Provision of disaster recovery, security, and scalability features aligned with NHLS requirements.
  • Adherence to minimum security standards and compliance with relevant standards (e.g., ISO, MISS).

Skills Requirements

The bidder must demonstrate:

  • Proven experience in providing OpenText ECM licenses, professional services, and support, with references supporting at least 5-6 years of relevant experience.
  • Capability to support and upgrade complex ECM environments, including system integration, migration, and development within a private cloud infrastructure.
  • Technical expertise in OpenText product suite, including Content Server, Extended ECM, AppWorks, Co-Authoring, and related modules.
  • Ability to provide comprehensive system support, including installation, configuration, maintenance, and troubleshooting.
  • Experience in managing hybrid cloud environments, system expansion, and ensuring system uptime, reliability, and performance.
  • Qualified personnel with relevant certifications and skills in ECM systems, cloud infrastructure, security standards, and project management.

In summary, the successful bidder must possess extensive technical expertise in ECM solutions, proven support capabilities, and experience in managing complex, hybrid cloud environments to meet NHLS’s operational and strategic objectives over the five-year contract period.

This summary is AI generated. Download the tender documents for all the information.

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