Provision of Personal Credentials Verification Services, Support and Maintenance Specification for Three (3) Years.

.28.2025

See details below or the tender documentation

Tender Closed on: 2025-11-17 11:00

Consulting Services, Credit Rating, Credit Vetting and Credit Checks, Verification and Investigation Services, Background Screening and Qualification Verification, B-BBEE Assessment and Verification Services

Gauteng, Johannesburg

Legal Aid South Africa

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Tender Number: .28.2025
Department: Legal Aid South Africa
Tender Type: Request for Proposal
Province: National
Closing Date: Monday, 17 November 2025 - 11:00
Place where goods, works or services are required: 29 de beer street - Johannesburg - Braamfontein - 2001
Special Conditions: N/A
ENQUIRIES:
Contact Person: Sinakho Mrwetyana
Email: [email protected]
Telephone number: 011-877-2000
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: NO Is it compulsory? NO
Briefing Date and Time:
Briefing Venue:

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to engage accredited service providers to deliver personal credentials verification services, support, and maintenance over a three-year period for Legal Aid South Africa. The services aim to verify qualifications, criminal records, documents, and other personal details of potential candidates and employees, ensuring compliance with statutory requirements and supporting risk management strategies.

Scope

The scope includes:

  • Provision of a verification system or platform compatible with MorphoSmart 300 Series or similar devices.
  • Verification of various personal credentials such as qualifications, criminal checks, IDs, work permits, and other statutory documents.
  • Support and maintenance of the verification system for three years, including technical support and system updates.
  • Provision of services across multiple locations nationwide, with established offices in major cities and regions to facilitate candidate verification.
  • Adherence to specified turnaround times for each verification type as per industry norms.
  • Compliance with data protection laws, notably the POPI Act, to safeguard personal information.

Technical Requirements

The technical specifications include:

  • A fully operational verification platform compatible with MorphoSmart 300 Series or similar devices.
  • 24-hour technical support during the contract period.
  • Provision of detailed methodology or proposal on how verification services will be executed for each verification type listed in Tables 1 and 2.
  • Capability to generate monthly reports demonstrating adherence to timelines.
  • Support for multiple verification types, including criminal checks, qualification verifications, ID validations, social media assessments, and more.
  • Establishment of offices across South Africa to facilitate candidate access and verification processes.

Skills Requirements

The bidder must demonstrate:

  • Experience in providing personal credentials verification services with at least five positive reference letters from clients within the last 10 years, including contact details.
  • Capability to deliver the required verification services within the specified turnaround times.
  • Provision of a comprehensive user training strategy and manual for all system users.
  • Dedicated support team with at least one key account manager and a minimum of five resources to support Legal Aid SA.
  • Established national footprint with offices in major cities and regions across South Africa.
  • Ability to provide technical support 24/7 and ongoing system maintenance, updates, and data integrity management.
  • Compliance with relevant data protection legislation and ethical standards in service delivery.
This summary is AI generated. Download the tender documents for all the information.

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