Provision of Whistleblower Reporting Service Aimed at the Public to Anonymously Report Umalusi Staff Who May Be Involved in Fraud and or Corruption. Period of Contract: 24 Months

RFQ-0426-25/26

See details below or the tender documentation

Tender Closed on: 2026-04-24 16:00

Contact Centre and Call Centre Solutions, Hotlines and Helplines

Gauteng, Pretoria

uMalusi Council for Quality Assurance in General and Further Education and Training

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uMalusi Council for Quality Assurance in General and Further Education and Training Tenders

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Tender Number: RFQ-0426-25/26
Department: uMalusi Council for Quality Assurance in General and Further Education and Training
Tender Type: Request for Quotation
Province: Gauteng
Closing Date: Friday, 24 April 2026 - 16:00
Place where goods, works or services are required: 37 General van Ryneveld Street, Persequor Technopark - - Pretoria - 0020
Special Conditions: Commencement date: 1 July 2026
ENQUIRIES:
Contact Person: Lebogang Mokoena
Email: [email protected]
Telephone number: 012-349-1510
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: NO Is it compulsory? NO
Briefing Date and Time:
Briefing Venue:

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to procure a Whistleblower Reporting Service aimed at the public, enabling anonymous reporting of Umalusi staff involved in fraud and/or corruption. The service aims to establish secure and accessible reporting channels, manage reports 24/7, and provide regular, password-protected reports to Umalusi.

Scope

The scope includes:

  • Provision of a reporting line for fraud and corruption, including a toll-free hotline, SMS, and email channels.
  • Management of these reporting lines on a 24/7 basis.
  • Engagement of operators to interact with callers, probe for detailed information, and provide basic information about Umalusi processes.
  • Monthly submission of anonymous, password-protected reports detailing reported cases.
  • Contract duration of 24 months, commencing from 1 July 2026.

Technical Requirements

The technical requirements specify that the service provider must:

  • Create and manage multiple anonymous reporting channels (hotline, SMS, email).
  • Operate these channels continuously (24/7).
  • Engage trained operators to handle reports, probe for detailed information, and provide basic process information.
  • Generate and send monthly reports that are password-protected, containing all relevant case details.
  • Ensure all prices include VAT and are valid for 60 days.
  • Sign the quotation and complete all relevant SBD forms (SBD 4 & 6.1).

Skills Requirements

The service provider must demonstrate:

  • Experience in managing confidential whistleblower reporting services.
  • Ability to operate a toll-free hotline, SMS, and email reporting channels effectively.
  • Skilled operators capable of engaging with callers, probing for detailed information, and providing basic organizational process knowledge.
  • Capability to generate secure, password-protected monthly reports with comprehensive case details.
  • Compliance with procurement regulations, including preference points for specific goals such as B-BBEE status, youth, women, persons with disabilities, and ownership by black people.
This summary is AI generated. Download the tender documents for all the information.

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