Queue Management System

RFQJW126NS25

2025-10-10 16:00

Tender Closed on: 2025-10-15 16:00

Computer Software Supply and License Management, Information and Communications Technology

Gauteng, Johannesburg

Johannesburg Water

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Johannesburg Water Tenders

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Tender Number: RFQJW126NS25
Department: Johannesburg Water
Tender Type: Request for Quotation
Province: Gauteng
Closing Date: Wednesday, 15 October 2025 - 16:00
Place where goods, works or services are required: 65 Ntemi Piliso - Newtown - Johannesburg - 2107
Special Conditions: N/A
ENQUIRIES:
Contact Person: Nompumezo Sobhekwa
Email: [email protected]
Telephone number: 011-688-1656
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: Yes Is it compulsory? Yes
Briefing Date and Time: Friday, 03 October 2025 - 10:00
Briefing Venue: 65 Ntemi Piliso, Newtown Ground Floor Auditorium
eSUBMISSION:
eSubmission Enabled: Submit Tender by eSubmission

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to procure a comprehensive Queue Management System that enhances customer service efficiency within the specified facilities. The system aims to streamline queue operations, improve customer experience, and ensure effective management of waiting times through advanced hardware and software solutions.

Scope

The scope of the tender includes the supply, full installation, commissioning, and training on the Queue Management System. The system components required are:

  • 3 x 43" Touch Queue Management Freestanding Units with Printers
  • 3 x 65" Screen Displays for Queue Management
  • Ceiling mount poles and brackets for screens
  • Speakers (60W)
  • Cabling for speakers and screens
  • Queue Management Software (including kiosks signage and software for three tellers)
  • Full installation and commissioning of all hardware and software
  • Training for three personnel on software use and configuration
  • 12 spare paper rolls for printers
  • 12 months software support and warranty for all products

The system must support built-in RJ-45 and WiFi network connections, with kiosks equipped with a minimum of 64GB flash storage. All components and software must be supplied with a 12-month warranty, and the quotation must include all necessary cabling and full setup.

Technical Requirements

  • The kiosks must have built-in RJ-45 and WiFi connectivity
  • The kiosks must have at least 64GB flash storage
  • The software must include signage and be licensed for 12 months support
  • All hardware components (screens, speakers, kiosks) must be compatible and support seamless integration
  • Full installation, configuration, and commissioning of all equipment and software
  • Provision of training for system operation and configuration for three users
  • Supply of spare printer paper rolls (minimum 12)
  • All products must be covered by a 12-month warranty

Skills Requirements

  • Technical expertise in hardware installation, including mounting, cabling, and network setup
  • Proficiency in configuring and commissioning Queue Management Software
  • Ability to train end-users on system operation and troubleshooting
  • Knowledge of network connectivity, including RJ-45 and WiFi integration
  • Experience in system testing and quality assurance to ensure seamless operation
  • Capability to provide ongoing technical support and maintenance for 12 months
This summary is AI generated. Download the tender documents for all the information.

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