Re-advert: Appointment of a Service Provider for the Support and Maintenance of Oracle Database, Oracle Application Server, and Microsoft Sql* Server for a Period of 36 Months

IT-OP-004- 2025/2026

2026-06-10 11:00

2026-07-03 11:00

Computer Software Supply and License Management, ICT Hardware, Software And Network Support Services, Information and Communications Technology

Gauteng, Johannesburg

Johannesburg Market

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Tender Number: IT-OP-004- 2025/2026
Department: Johannesburg Market
Tender Type: Request for Bid(Open-Tender)
Province: Gauteng
Closing Date: Friday, 03 July 2026 - 11:00
Place where goods, works or services are required: Fortune Street - City Deep - Johannesburg - 2049
Special Conditions: N/A
ENQUIRIES:
Contact Person: Supply Chain
Email: [email protected]
Telephone number: 011-992-8183
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: Yes Is it compulsory? Yes
Briefing Date and Time: Wednesday, 10 June 2026 - 11:00
Briefing Venue: Opportunity Centre

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to appoint a qualified service provider responsible for the support and maintenance of Joburg Market's Oracle Database, Oracle Application Server, and Microsoft SQL Server environments over a period of 36 months. The goal is to ensure continuous system availability, optimal performance, security, and support for critical business systems including sales processing, producer payments, data warehousing, and enterprise resource planning (ERP) systems.

Scope

The scope encompasses comprehensive database and application server administration, including:

  • Regular monthly maintenance activities (backups, performance tuning, security checks)
  • System upgrades, patches, and patches management
  • Database and application environment monitoring and troubleshooting
  • Disaster recovery planning and testing, including failover procedures
  • Data migrations, expansions, and system changes as required
  • Support for Oracle Data Guard, Oracle Forms, Reports, BI Publisher, Weblogic, and Oracle APEX
  • Support for Microsoft SQL Server systems and related applications
  • Support for Oracle Weblogic and Oracle Application Express (APEX)
  • Assistance with future developments, including upgrades to advanced database features (e.g., RAC, Active Data Guard)
  • Support during critical trading hours, especially for batch processing and receipting activities

Technical Requirements

The technical scope includes:

  • Support for Oracle Database 19c or higher, including Data Guard, RMAN, DataPump, and DataGuard
  • Oracle Forms, Reports 12c+, BI Publisher 12c+, Weblogic 12c+, and Oracle APEX 21.2+
  • Oracle environment on Oracle Mini-clusters/Database Appliance
  • Microsoft SQL Server support for current and future applications
  • Implementation and management of database security, user management, and compliance
  • Performance tuning, backup and recovery, patch management, and system upgrades
  • Support for Oracle and SQL Server operating environments (Windows, Solaris, Linux)
  • Participation in system failover testing, disaster recovery drills, and capacity planning
  • Adherence to specified response times based on system classification (e.g., 15 min for mission-critical systems)
  • Provision of documentation, standard operating procedures, and knowledge transfer to Joburg Market staff

Skills Requirements

The successful service provider must demonstrate:

  • Proven expertise in Oracle Database administration (minimum Oracle 12c certification preferred)
  • Experience with Oracle Data Guard, RAC, Active Data Guard, and advanced database features
  • Strong knowledge of Oracle Forms, Reports, BI Publisher, Weblogic, and APEX
  • Experience supporting Microsoft SQL Server environments, including performance tuning and troubleshooting
  • Ability to perform database upgrades, patches, and migrations with minimal system downtime
  • Capability to implement and manage database security, user access, and compliance standards
  • Skills in scripting (shell, SQL, PL/SQL) for automation and system management
  • Experience in disaster recovery planning, failover testing, and capacity planning
  • Excellent problem-solving, communication, and documentation skills
  • Ability to transfer knowledge and train Joburg Market staff on system management and troubleshooting
This summary is AI generated. Download the tender documents for all the information.

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