Objectives

The primary objectives of this tender are to:

• Develop a modern, user-friendly, and accessible municipal website that meets current usability standards.
• Ensure compliance with legislative requirements such as MFMA Section 75.
• Enhance communication, transparency, and citizen engagement through digital platforms.
• Implement secure hosting, ongoing maintenance, content updates, and digital marketing strategies, including social media integration.
• Create a comprehensive digital marketing plan to promote municipal initiatives and services.

Scope

The scope of work covers a 36-month period and includes:

• Development: Redesign and modernize the municipal website with responsive design, multilingual support (English and isiZulu), and features such as tender portals, municipal organizational structure, contact portals, SEO tools, tourism info, and media galleries.
• Hosting: Provide secure, reliable, and scalable web hosting with 99.9% uptime, including automated backups, SSL encryption, firewall protection, and malware scanning.
• Maintenance: Routine system updates, performance optimization, security patches, and technical support with monthly reporting.
• Content Management: Regular uploads of notices, press releases, departmental updates, procurement notices, financial reports, and annual documents, with specified schedules (daily, weekly, monthly, quarterly, yearly).
• Digital Marketing: Develop and implement a strategy, setup branding, create content (photos, templates), and manage social media platforms to promote municipal initiatives and services.

Technical Requirements

• Migration to a modern PHP-based Content Management System (CMS) using HTML5.
• Responsive design compatible with mobile and desktop devices.
• Multilingual support (English and isiZulu).
• Features including tender portal, municipal organizational structure, contact portal, SEO tools, tourism portal, and media galleries.
• Content organization aligned with financial years and departments, with automated and scheduled uploads.
• Security measures: SSL, firewalls, malware scanning, and compliance with legislative standards.
• Hosting with 99.9% uptime, automated backups, and disaster recovery protocols.
• Reporting: Monthly analytics, security status, and performance reports.

Skills Requirements

The service provider must demonstrate:

• Company Experience: Proven track record with at least 3 reference projects in similar website development and hosting within the past 5 years.
• Personnel Expertise:
  • At least two qualified personnel, including one with security/hosting certifications (e.g., CompTIA Security+, CISSP, AWS/Azure certifications).
  • Personnel with extensive experience in website development, security troubleshooting, and CMS management.
• Qualifications: Relevant ICT qualifications (NQF levels 5-7), certifications in web development, security, and hosting.
• Project Management: Ability to produce a comprehensive project plan with clear timelines, milestones, and risk management strategies.

Bidder must score at least 60% in the technical evaluation to proceed to price evaluation, with an overall 80/20 weighting system for price and quality criteria.