Request for Proposal (rfp) for Appointment of a Service Provider for the Renewal of Mimecast Licence and Support

T31-08-25

See details below or the tender documentation

Tender Closed on: 2025-09-12 11:00

Computer Software Supply and License Management, ICT Hardware, Software And Network Support Services, Information and Communications Technology, Internet Services - Connectivity, Websites, Email

Gauteng, Johannesburg, Sandton

Industrial Development Corporation of South Africa Limited

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Industrial Development Corporation of South Africa Limited Tenders

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Tender Number: T31-08-25
Department: Industrial Development Corporation of South Africa Limited
Tender Type: Request for Bid(Open-Tender)
Province: National
Closing Date: Friday, 12 September 2025 - 11:00
Place where goods, works or services are required: 19 Fredman Drive - Sandown - Sandton - 2146
Special Conditions: N/A
ENQUIRIES:
Contact Person: Tinyiko Ubisi
Email: [email protected]
Telephone number: 011-269-4450
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: NO Is it compulsory? NO
Briefing Date and Time:
Briefing Venue:

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to appoint a qualified service provider to renew the existing Mimecast licenses for 945 users, acquire additional licenses for 255 users, and support services. Additionally, the scope includes renewing Mimecast Security Awareness Training licenses for 1200 users, along with related security tools such as DMARC analyzer and SPF delegation tools. The overarching goal is to ensure continued email management, security, and support for the IDC’s operations.

Scope

The scope of work involves:

  • Renewal of Mimecast licenses for 945 existing users and procurement of 255 new licenses.
  • Renewal of Mimecast Security Awareness Training licenses for 1200 users.
  • Renewal of associated security tools including DMARC analyzer and SPF delegation tools.
  • Provision of support services related to the licenses and tools.
  • Immediate commencement of services upon contract signing, with a duration of three years subject to annual review.

Technical Requirements

The technical requirements include:

  • Accreditation: The bidder must be accredited by the Original Equipment Manufacturer (OEM) to supply, implement, and support Mimecast products. A certification or signed letter from the OEM confirming accreditation must be provided.
  • Experience: The bidder must demonstrate relevant experience in supplying, implementing, and supporting Mimecast solutions, with at least three contactable references from the past five years. One reference must involve Microsoft Outlook support.
  • Key Personnel: The proposed team must possess relevant qualifications, skills, and experience in supporting Mimecast solutions. Details of key personnel, including qualifications and project experience, must be submitted.
  • Security and Support: The solution must ensure robust email security, support, and compliance with technical standards specified by IDC.
  • Compliance: The bidder must comply with all functional and technical evaluation criteria, including mandatory requirements outlined in the RFP.
This summary is AI generated. Download the tender documents for all the information.

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