Request for Quotation for the Renewal of Convene Software License Subscription to Prasa

HO/ ICT / 10369711/ 04 2026

See details below or the tender documentation

Tender Closed on: 2026-04-10 10:00

Computer Software Supply and License Management, Information and Communications Technology

Gauteng, Johannesburg

Passenger Rail Agency of South Africa

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Passenger Rail Agency of South Africa Tenders

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Tender Number: HO/ ICT / 10369711/ 04 2026
Department: Passenger Rail Agency of South Africa
Tender Type: Request for Quotation
Province: National
Closing Date: Friday, 10 April 2026 - 10:00
Place where goods, works or services are required: 30 WOLMARANS STREET - JOHANNESBURG - JOHANNESBURG - 2001
Special Conditions: N/A
ENQUIRIES:
Contact Person: Lulama Lufundo
Email: [email protected]
Telephone number: 012-748-7221
FAX Number: 012-748-7221
BRIEFING SESSION:
Is there a briefing session?: NO Is it compulsory? NO
Briefing Date and Time:
Briefing Venue:

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to obtain competitive quotations for the renewal and expansion of PRASA's Convene software licenses. The successful bidder will supply additional licenses, verify compatibility with existing systems, provide technical support, and ensure seamless integration and ongoing support for the Convene board-meeting management software.

Scope

The scope includes:

  • Provision of 16 new Convene licenses for a three-year period, payable annually.
  • Provision of 15 provisional licenses to be purchased as needed over the contract duration.
  • Supply of related documentation, installation and usage guidelines, and software updates.
  • Training and refresher courses for users on an as-needed basis.
  • Technical support, fault resolution, and escalation procedures.
  • Verification of license compatibility and compliance with technical specifications.

Technical Requirements

The technical specifications include:

  • Supply of additional Convene board pack software licenses for a contract term of 36 months.
  • Provision of 16 licenses initially, with 15 provisional licenses for future activation.
  • Compatibility with existing PRASA systems, including strong authentication, role-based permissions, and integration with Microsoft Exchange and Office 365.
  • Provision of technical advice, updates, and future releases.
  • Support for quick fault resolution, clear escalation processes, and detailed contact information for support.
  • Adherence to minimum technical specifications as specified in the tender documentation.

Skills Requirements

The skills and qualifications required from the successful bidder include:

  • Certification and approval as an OEM partner for Convene software, with evidence of partnership status.
  • Experience in supplying and supporting Convene licenses, supported by at least three client reference letters from the past three years.
  • Capability to provide technical support, installation guidance, and user training.
  • Ability to communicate software updates, new features, and licensing changes effectively.
  • Provision of a dedicated support team with clear escalation procedures and contact details.
  • Compliance with procurement and B-BBEE requirements, including valid certificates and documentation.
This summary is AI generated. Download the tender documents for all the information.

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