Tender Summary

Objectives

The primary objective is to procure accredited ITIL v5 Foundation training and official certification examinations for two delegates. The initiative aims to equip participants with foundational knowledge in modern IT service management, ensuring alignment with current industry standards and organizational operational needs.

Scope

The scope encompasses the end-to-end delivery of a structured training programme focused on ITIL v5 principles applied to IT Operations Management (ITOM). This includes provision of comprehensive learning materials, instructor-led or virtual classroom sessions, administration of the official certification examination, and processing of successful candidates’ certificates. The requirement is strictly limited to two delegates.

Technical Requirements

• Accreditation by a recognized ITIL training partner (e.g., AXELOS/PeopleCert).
• Access to secure, proctored examination environments compliant with official certification protocols.
• Delivery of updated ITIL v5 curriculum resources, including digital or physical study guides and practice assessments.
• Robust reporting capabilities to submit candidate results, track certification issuance, and provide post-training support documentation.
• Compliance with South African public procurement administrative frameworks, including submission of required preference point documentation.

Skills Requirements

• Instructors must hold valid ITIL v5 Master Trainer certification and demonstrate proven experience in delivering foundation-level service management courses.
• Trainers should possess practical expertise in ITOM workflows, incident management, change control, and service continuity.
• Administrative personnel must exhibit proficiency in managing examination logistics, candidate registration, and certification tracking.
• Bidders must demonstrate capacity to handle preference point claims substantiation as per national procurement regulations.

Explanation of Unusual or Complicated Terms

• ITIL v5 Foundation: The latest version of the globally recognized IT service management framework, updated to emphasize value co-creation, agile practices, and digital transformation fundamentals at an introductory level.
• ITOM (IT Operations Management): A specialized domain within IT service management concerned with the day-to-day planning, monitoring, and maintenance of IT infrastructure and services to ensure reliability and performance.
• 80/20 Preference Point System: A South African public procurement scoring mechanism where 80 points are allocated for competitive pricing and 20 points for designated socio-economic goals, calculated based on verified equity ownership percentages for Black individuals, women, youth, and persons with disabilities.