Rfqjw00219dm25 – Incident and Investigation Management Control System(ciims) Operation Solution for Security Services

RFQJW00219DM25

See details below or the tender documentation

Tender Closed on: 2026-01-16 16:00

Computer Software Supply and License Management, Information and Communications Technology, IT Security Services and Solutions

Gauteng, Johannesburg

Johannesburg Water

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Johannesburg Water Tenders

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Tender Number: RFQJW00219DM25
Department: Johannesburg Water
Tender Type: Request for Quotation
Province: Gauteng
Closing Date: Friday, 16 January 2026 - 16:00
Place where goods, works or services are required: 65 Ntemi Piliso St, - Newtown, - Newtown, - 2001
Special Conditions: N/A
ENQUIRIES:
Contact Person: Dakalo Mavhunga
Email: [email protected]
Telephone number: 011-688-1611
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: NO Is it compulsory? NO
Briefing Date and Time:
Briefing Venue:
eSUBMISSION:
eSubmission Enabled: Submit Tender by eSubmission

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to procure an Incident and Investigation Management Control System (CIIMS) Operation Solution for Security Services. The system aims to enhance security operations by providing efficient incident reporting, real-time monitoring, task management, escalation procedures, and mobile accessibility to improve productivity, safety, and decision-making within Johannesburg Water’s security framework.

Scope

The scope includes the procurement and implementation of a comprehensive CIIMS operation solution for a period of twelve months. Key components encompass:

  • Initial Business Analysis, Mapping, and Scoping Software
  • CIIMS Mobile Application (CiiMS GO)
  • Software Licensing for Users and Administrators
  • Training for Operators and Administrators
  • Installation and Configuration of the System

The system must support functionalities such as incident reporting, task management, site monitoring, automated escalation, notifications via email and SMS, GPS location tracking, and mobile reporting capabilities.

Technical Requirements

  • Integrated 2-in-1 software combining task management and occurrence book functionalities
  • Customizable workflows with escalation rules, turn-around times, and notifications
  • Automatic updates and remote access from anywhere in the country
  • Real-time incident reporting with priority levels and immediate escalation to relevant personnel
  • Hourly site monitoring with unique OB numbers for guards and control room
  • Mobile application (CiiMS GO) for field reporting, GPS tracking, photo/video uploads, and checklist management
  • Automated alerts for incidents and tasks via SMS and email
  • Structured processes for exception handling and operational control
  • Compliance with security and data privacy standards

Skills Requirements

  • Proficiency in developing and deploying incident management and task management software
  • Experience in mobile application development, particularly for security and risk management contexts
  • Knowledge of GPS and location-based tracking technologies
  • Ability to configure workflows, escalation procedures, and notification systems
  • Skills in system integration, installation, and configuration of enterprise security solutions
  • Training capability for operators, administrators, and management personnel
  • Understanding of security operations, incident reporting protocols, and real-time monitoring
  • Compliance with relevant data privacy and security legislation, including POPIA
This summary is AI generated. Download the tender documents for all the information.

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