Objectives

The primary objective of this tender is to appoint a service provider to provide payment processing services for Johannesburg Water for a period of 12 months, starting from 01 May 2026 to 30 April 2027. The service provider will ensure the efficient handling of various payment transactions including third-party payments, salary/wage bonds, garnishee orders, real-time payments, account verifications, salary recalls, maintenance orders, and Moja payments, among others.

Scope

The scope encompasses providing comprehensive payment processing services as required by Johannesburg Water. This includes managing approximately 3,300 transactions such as:

• Third-party payments (ITA88 & AA88)
• Salary and wage transactions
• Garnishee orders
• Same day SSVS and real-time payment services
• Account verification transactions
• Salary recalls and salary tracing
• Maintenance orders and Moja payments, including license and consultant fees

The service provider must specify rates for these services and ensure timely and accurate processing throughout the contract period.

Technical Requirements

The service provider must meet the following minimum technical requirements:

• Provide four (4) reference letters confirming relevant services provided, signed, dated, and on client letterhead.
• Ensure the capability to handle approximately 3,300 transactions involving various payment types.
• Use their own company letterhead for quotations, with visible email addresses.
• Submit a valid lease agreement and municipal account (not older than 3 months).
• Complete and submit all required MBD forms, including BBBEE certificate or sworn affidavit, and proof of CSD registration.
• Provide company registration documents with ID copies of directors/shareholders.
• Use PDF format for all submissions; no Word, Excel, or image files allowed.
• Ensure submissions are made exclusively via the e-tender portal.

Skills Requirements

The successful service provider must demonstrate:

• Experience in providing payment processing services, evidenced by reference letters.
• Ability to handle high-volume, real-time financial transactions securely and accurately.
• Compliance with all legal, security, and privacy standards, including POPIA regulations.
• Capacity to meet technical specifications and deliver services within the specified timeframe.
• Proficiency in managing multiple transaction types and integrating with Johannesburg Water’s systems.