Objectives

The primary objective of this tender is to appoint a qualified and experienced service provider to review and support the development of a comprehensive Performance Management Policy and Standard Operating Procedures (SOP). The provider will assess current processes, develop best practice tools and templates, and align the policies with Johannesburg Water’s governance, strategy, and performance principles to foster a high-performance culture.

Scope

• Review existing Performance Management Policy and Moderation processes.
• Develop a comprehensive Policy and SOP aligned with corporate governance, organizational strategy, and best practice principles.
• Design moderation processes, tools, and templates based on industry best practices.
• Align performance management processes across corporate, departmental, and individual levels.
• Support the integration of performance contracting, evaluation, and rating distribution.
• Establish recognition, employee development, and consequence management systems for poor performance.
• Prepare reports and presentations for approval by committees and the Board of Directors.

Technical Requirements

• Provision of an Industry Benchmark Report identifying gaps and recommended interventions.
• Development of a Management and Leadership Competency Framework.
• Preparation of Terms of Reference (ToR) guidelines, tools, and templates to support the processes.
• Facilitation of approval processes involving Ethics Committees, EXCO, HR, and the Board.
• Demonstration of recent experience (within the last five years) in similar projects within the private or public sector, including municipal entities or SOEs.
• Understanding of South African legislation and frameworks relevant to performance management and governance.

Skills Requirements

• Proven expertise in reviewing and developing performance management policies and SOPs.
• Experience in designing moderation processes, tools, and templates aligned with best practices.
• Strong project management skills, including planning, reporting, and stakeholder engagement.
• Knowledge of South African legislative and regulatory frameworks related to municipal governance and performance management.
• Capability to deliver within specified timelines and provide supporting evidence of previous relevant work.
• Excellent communication skills for preparing reports, presentations, and facilitating approval processes.