Support and Maintenance of Loan Management and Loan Application Systems of Thirty-six (36) Months

RFP/09/01/25

2025-09-19 11:00

Tender Closed on: 2025-10-09 11:00

Computer Software Supply and License Management, ICT Hardware, Software And Network Support Services, Information and Communications Technology

Gauteng, Johannesburg, Sandton

Gauteng Partnership Fund

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Gauteng Partnership Fund Tenders

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Tender Number: RFP/09/01/25
Department: Gauteng Partnership Fund
Tender Type: Request for Bid(Open-Tender)
Province: Gauteng
Closing Date: Thursday, 09 October 2025 - 11:00
Place where goods, works or services are required: Gauteng Partnership Fund, GPF Offices, 82 Grayston Drive - Sandton - Johannesburg - 2196
Special Conditions: https://teams.microsoft.com/l/meetup-join/19%3ameeting_YWMyN2MzMjQtOTYwNy00NzU0LWI3ODYtZmI4ZWNhMTAzNGVk%40thread.v2/0?context=%7b%22Tid%22%3a%22154b23b9-ec74-445b-b538-3a100312fd1a%22%2c%22Oid%22%3a%22d19ead1d-1700-4901-aded-80bcfb7f428d%22%7d
ENQUIRIES:
Contact Person: Mandudu Legodi
Email: [email protected]
Telephone number: 011-685-6600
FAX Number: 011-685-6600
BRIEFING SESSION:
Is there a briefing session?: Yes Is it compulsory? Yes
Briefing Date and Time: Friday, 19 September 2025 - 11:00
Briefing Venue: Microsoft Teams

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to secure a partner capable of providing comprehensive support and maintenance services for the Loan Management System (LMS) and Loan Application System (LAS) used by the Gauteng Partnership Fund (GPF). The partnership aims to ensure the continuous, efficient, and secure operation of these systems over a period of thirty-six (36) months, including future development, enhancements, and support aligned with GPF’s evolving business needs, policy changes, and legislative requirements.

Scope

The scope of work includes:

  • Provision of full support and management for both LAS and LMS, with the option to tender for either one or both systems.
  • Ongoing maintenance, bug/error fixing, and system modifications to accommodate data source changes or new reporting requirements.
  • Implementation of software updates, patches, and releases in line with OEM roadmaps.
  • Technical support services such as system maintenance, data management, cybersecurity, backup, restore, and database management.
  • End-user training for new functionalities or major upgrades.
  • Partnering with the OEM for LMS development and support, as LMS is off-the-shelf (Margill Loan Manager).
  • Supporting the cloud-based LAS hosted on Microsoft Azure, developed using Laravel Framework 8.83.1, PHP V8.1.2, and MySQL 8.0.35.
  • Providing resources with specific skills and experience, including ICT qualifications, business analysis, full-stack development, and cloud support.

Technical Requirements

The technical requirements for the tender include:

  • System Support & Maintenance: Error/bug fixes, software modifications, updates, patches, and alignment with OEM roadmaps.
  • Application Support Skills: Resources must have at least three (3) years of experience in relevant technologies such as SQL, Laravel Framework, PHP, CSS, HTML, and cloud platforms (AWS, Azure).
  • System Environment: LAS is hosted on Microsoft Azure, built with Laravel 8.83.1, PHP 8.1.2, and MySQL 8.0.35. LMS is off-the-shelf (Margill Loan Manager), with OEM responsible for development.
  • Support Services: Application maintenance, software updates, technical support, data management, cybersecurity, and end-user training.
  • Resource Qualifications: Certified ICT professionals, Business Analysts, Full-stack Developers, and Cloud Support Engineers with relevant experience and certifications.
  • Performance Monitoring: Concluding a Service Level Agreement (SLA) to measure, monitor, and evaluate service delivery and system performance.
This summary is AI generated. Download the tender documents for all the information.

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