Terms of Reference for Appointment of a Service Provider to Support and Maintain a Cloud Backup and Disaster Recovery Solution

BID NO: SCMU: 05 - 2025/26 - RE-ADVERTISEMENT

2026-03-02 11:00

Tender Closed on: 2026-03-25 11:00

Access to Online Databases, Information and Resources, Computer Backup Hardware, Software and Support, Computer Software Supply and License Management, ICT Hardware, Software And Network Support Services, Information and Communications Technology

Gauteng, Johannesburg

Education, Training and Development Practices SETA

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Education, Training and Development Practices SETA Tenders

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Tender Number: BID NO: SCMU: 05 - 2025/26 - RE-ADVERTISEMENT
Department: Education, Training and Development Practices SETA
Tender Type: Request for Bid(Open-Tender)
Province: Gauteng
Closing Date: Wednesday, 25 March 2026 - 11:00
Place where goods, works or services are required: 112 Main Street, 9th Floor - Johannesburg - Johannesburg - 2609
Special Conditions: N/A
ENQUIRIES:
Contact Person: Sibusiso Kutshwa
Email: [email protected]
Telephone number: 011-372-3330
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: Yes Is it compulsory? NO
Briefing Date and Time: Monday, 02 March 2026 - 11:00
Briefing Venue: Virtual platform

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to appoint a qualified service provider to support and maintain a Cloud Backup and Disaster Recovery (DR) solution for ETDP SETA. The solution aims to ensure effective ICT service continuity by performing regular cloud backups, testing recovery procedures, and providing disaster recovery orchestration to restore access and functionality after a disaster. The overarching goal is to enhance resilience and response measures to safeguard organizational data and IT infrastructure.

Scope

The scope includes:

  • Implementation of a Cloud Backup and Disaster Recovery as a Service (DRaaS) environment on a public cloud platform.
  • Provision of backup and recovery services across all ETDP SETA sites, including a head office in Johannesburg and nine provincial offices.
  • Support for physical and virtual servers, applications, and email hosted on Office 365.
  • Ensuring failover capabilities for mission-critical servers, with manual failover within one hour and failover accommodation for up to one month.
  • Regular testing of backup and recovery processes (quarterly).
  • Complete configuration, installation, and end-to-end management of backup and disaster recovery infrastructure.
  • Provision of support, monitoring, reporting, and full access to the backup platform.

Technical Requirements

The proposed solution must meet the following technical specifications:

  • Support for daily backup success notifications, weekly and monthly backup reports.
  • Backup retention periods: daily (7 days), weekly (4 weeks), monthly (12 months), annually (5 years).
  • Replication frequency of every 15 minutes for mission-critical servers.
  • Ability to failover mission-critical servers to the disaster recovery site, with manual failover within 1 hour.
  • Failover window of up to one month.
  • Quarterly disaster recovery testing (failover and restore).
  • Support for a Recovery Point Objective (RPO) and Recovery Time Objective (RTO) of 24 hours.
  • Fully managed backup and disaster recovery services, including configuration, installation, and ongoing support.
  • Failover to recovery site in the event of a disaster.
  • Support for cloud environments, with cost fluctuations accommodated monthly.
  • Full access for ETDP SETA to the backup and disaster recovery platform.

Skills and Skills Requirements

The bid must demonstrate the capability and experience of the service provider through the following:

  • Project Management: Experience in managing IT projects, with CVs and certified project management qualifications (e.g., PMP). CVs must clearly indicate relevant experience and references.
  • Technical Expertise: Proven experience in implementing and managing cloud backup and disaster recovery solutions, with references (minimum of 3-4 references). References must be on company letterhead, signed, and dated.
  • Resource Allocation: Clear delineation of resources, including project manager and technical lead, with CVs and certifications attached. Failure to specify resources may lead to non-allocation of points.
  • Technical Certifications: Certification in the proposed backup solution for the technical lead. No certification, or non-compliance, will impact scoring.
  • Security and Compliance: Demonstrated compliance with information security standards (e.g., ISO 27001).

Overall, bidders should possess strong project management skills, technical expertise in cloud backup and disaster recovery, relevant certifications, and proven track records through references to successfully deliver the scope of work.

This summary is AI generated. Download the tender documents for all the information.

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