Terms of Reference for Appointment of a Service Provider to Support and Maintain a Cloud Backup and Disaster Recovery Solution

BID NO: SCMU 05 - 2025/26

2025-08-14 11:00

Tender Closed on: 2025-09-05 11:00

Computer Backup Hardware, Software and Support, Computer Software Supply and License Management, ICT Hardware, Software And Network Support Services, Information and Communications Technology

Gauteng, Johannesburg

Education, Training and Development Practices SETA

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Tender Number: BID NO: SCMU 05 - 2025/26
Department: Education, Training and Development Practices SETA
Tender Type: Request for Bid(Open-Tender)
Province: National
Closing Date: Friday, 05 September 2025 - 11:00
Place where goods, works or services are required: 45 Mooi Street. Hoskens House - Johannesburg South Marshalltown. CBD - Johannesburg - 2091
Special Conditions: The ETDP SETA will host a NON-COMPULSORY virtual briefing session for BID NO: SCMU: 05 – 2025/26 for the supply, install wireless network infrastructure solution on 14 August 2025 at 11h00. Access details will be available on www.etdpseta.org.za as of 13 August 2025. Kindly note that interested service providers may submit their questions until on 15 August 2025 at 12h00. No further questions will be accepted after this date. We thank you for your cooperation.
ENQUIRIES:
Contact Person: Siphesihle Nzima
Email: [email protected]
Telephone number: 011-372-3300
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: Yes Is it compulsory? NO
Briefing Date and Time: Thursday, 14 August 2025 - 11:00
Briefing Venue: The ETDP SETA will host a NON-COMPULSORY virtual briefing session for BID NO: SCMU: 05 – 2025/26 for

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to appoint a qualified service provider to support and maintain a Cloud Backup and Disaster Recovery (DR) solution for the ETDP SETA. The solution aims to enable effective ICT service continuity by performing regular cloud backups, testing recovery procedures, and ensuring rapid data and system restoration in case of disasters. Additionally, the solution must provide resilience and response measures to safeguard organizational data and infrastructure.

Scope

The scope encompasses the implementation of a Disaster Recovery as a Service (DRaaS) model on a public cloud platform, covering all organizational sites, including the head office in Johannesburg and nine provincial offices. The solution must support a diverse set of servers and virtual machines with specified storage sizes, ensuring backup, replication, failover, and recovery capabilities. It includes:

  • Backing up physical and virtual servers across various operating systems (mainly Microsoft Windows and Linux).
  • Supporting cloud backups with retention periods (daily, weekly, monthly, annually).
  • Replication of mission-critical servers every 15 minutes.
  • Failover capabilities to disaster recovery sites, with manual failover within one hour and failover accommodation for up to one month.
  • Quarterly testing of recovery and failover procedures.
  • Complete configuration, installation, and end-to-end management of backup and DR infrastructure.
  • Provision for full access to the backup platform by ETDP SETA.

The solution must also meet specified Recovery Point Objective (RPO) and Recovery Time Objective (RTO) of 24 hours.

Technical Requirements

The proposal must address the following technical aspects:

  • Daily success notifications for backups.
  • Weekly and monthly backup reports.
  • Backup retention policies: daily (7 days), weekly (4 weeks), monthly (12 months), annually (5 years).
  • Replication frequency of mission-critical servers every 15 minutes.
  • Failover capability to disaster recovery site with manual failover within one hour.
  • Failover window of up to one month.
  • Quarterly recovery and restore testing.
  • Full management of backup and disaster recovery as a service.
  • Complete end-to-end setup, configuration, and installation of infrastructure.
  • Full access rights for ETDP SETA to the backup platform.
  • Compliance with RPO and RTO of 24 hours, documented in DR test reports.
  • Proposal must be based on public cloud providers; private cloud solutions will lead to disqualification.

Scope of Deliverables

The service provider must deliver a comprehensive solution including:

  • Technical proposal addressing all specified requirements.
  • Resource planning, tools, and allocation.
  • Project timelines with key milestones.
  • Support and maintenance plan.
  • Costing model with detailed breakdowns.
  • Implementation, testing, and support for 24 months.
This summary is AI generated. Download the tender documents for all the information.

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